Sudeep Damodaran
KANHANGAD
Summary
Solutions-focused L1 Technical Support Engineer recognized for high productivity and efficient task completion. Skilled in troubleshooting, technical documentation, and customer service, with strong abilities to analyze complex technical issues quickly. Possess key soft skills including effective communication, problem-solving, and adaptability, ensuring exceptional support and satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
L1 Technical Support Engineer
Assistive Netspeed Technologies Private Ltd
Banglore
07.2023 - Current
- Provided technical support to customers via phone, email, and chat.
- Identified customer issues and resolved them in a timely manner.
- Troubleshooted hardware and software problems for customers.
- Diagnosed computer systems to identify root cause of customer issues.
- Assisted customers with setup and installation of applications and programs.
- Performed system maintenance tasks such as updating drivers and security patches.
- Monitored system performance to ensure optimal functioning of applications and programs.
- Created new user accounts, reset passwords, manage access privileges.
- Provided training to users on how to use new software or hardware components.
- Reported any technical issues that could not be resolved directly to higher level staff members.
- Collaborated with other departments to resolve complex customer service issues promptly.
- Configured network settings for customers based on their requirements.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Asked customers targeted questions to diagnose problems and provided timely solutions.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Network Engineer
Kerala vision broadband (p) ltd
Thrissur
10.2020 - 05.2021
- Monitoring Network Performance to determine whether adjustments needed to be using PRTG-Network - monitor, observium
- Installing, configuring, troubleshooting network routers, switches, ont, olt (gpon & Epon)
- Documenting network configurations & procedures
- Contact: Nimmi Hr (9526552928)
Network Administrator
Colleagues cablenet pvt ltd
kasargod
01.2019 - 09.2020
- Monitoring Network Performance to determine whether adjustments needed to be using PRTG-Network - monitor, observium
- Installing, configuring, troubleshooting network routers, switches, ont, olt (gpon & Epon)
- Documenting network configurations & procedures
- Providing Technical Training to end users
- Mentoring junior staff in best practice and practicality
- Contact: Umesh manager 0467-2292268
Education
B.A - English
Bharathiar University
Coimbatore, Tamilnadu05.2020
CCNA -
Inter Networkz
Shivaji nagar, Bangalore06.2015
Diploma in hardware & Networking -
Sree sankaracharya computer center
kanhangad, kerala06.2011
Skills
- Communication
- Customer service
- Problem solving
- Time management
- Leadership
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Kannada, Full Professional Proficiency
- Malayalam, Full Professional Proficiency
Hobbies and Interests
- Photography
- Travel
- Sports
Timeline
L1 Technical Support Engineer
Assistive Netspeed Technologies Private Ltd
07.2023 - Current
Network Engineer
Kerala vision broadband (p) ltd
10.2020 - 05.2021
Network Administrator
Colleagues cablenet pvt ltd
01.2019 - 09.2020
B.A - English
Bharathiar University
CCNA -
Inter Networkz
Diploma in hardware & Networking -
Sree sankaracharya computer center
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