Sudeep Kumar
Ghaziabad
Summary
Results-driven Sales/marketing/operating/ customer relationship management bringing 12+ years of experience in product development, promotion and optimization. achieving goals ,Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Sales Operations Manager
Caonweb ( Alibaba.com )
Noida
01.2022 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed and maintained customer relationships to ensure customer loyalty and satisfaction.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Team Leader
ienergizer ( Walmart sale, Hyundai sale,Emami Sale )
Noida
06.2015 - 12.2021
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed and implemented sales strategies to increase customer base.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Developed strategies to increase sales and market share.
- Implemented promotional campaigns to boost sales volume.
- Collaborated with team members to develop effective sales plans.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Nikon India
Nikon India
Ghaziabad
06.2012 - 05.2015
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Worked with fellow sales team members to achieve group targets.
Education
Master of Arts - Political Science
IGNOU
Noida12-2015
Bachelor of Arts - Arts
Delhi University
Alibaba.comDyal Singh College12-2013
High School Diploma -
CBSE
Delhi05-2010
Skills
- Sales Leadership
- Customer Segmentation
- Territory Management
- Strategic Planning
- New Business Development
- Operations Management
- Customer Satisfaction
- Networking Events
- Product And Service sale
- Budget Management
- Market Penetration Strategies
- Business Growth
- Staff Development
- Event Networking
- Territory expansion
- Customer Relationship Management
Accomplishments
- In Jan'24 month i Going to China for business Meet
- In 2023 To 2024 i have achieved Goal goal achiever award
- I am all rounder all sales and service Part
Languages
English
First Language
English,Hindi
Beginner
A1
Timeline
Sales Operations Manager
Caonweb ( Alibaba.com )
01.2022 - Current
Team Leader
ienergizer ( Walmart sale, Hyundai sale,Emami Sale )
06.2015 - 12.2021
Nikon India
Nikon India
06.2012 - 05.2015
Master of Arts - Political Science
IGNOU
Bachelor of Arts - Arts
Delhi University
High School Diploma -
CBSE
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