Sudeep Sarkar
Chennai,Tamil Nadu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Business Systems Associate
Athenahealth
Chennai
2021.06 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in team
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Team Leader
AGS Health
2018.09 - 2021.06
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Supported office business development and customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Quality Analyst
AGS Health
Chennai
2018.06 - 2018.08
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Process Associate
AGS Health
Chennai
2016.06 - 2018.05
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Evaluated product or service by analyzing and interpreting data and metrics.
Education
MBA - Leadership Management
National Institute Of Business Management
Chennai 2018.06 - 2019.07
Bachelor’s Degree - CSE
Easwari Engineering College
Chennai 2013.06 - 2016.07
Diploma - CSE
SRM University
Chennai 2010.06 - 2013.07
Skills
Operations Management
Team Management
Strategic PlanningCustomer Relationship Management
Data Analytics
Training and Development
Recruitment
Teamwork and Collaboration
Accomplishments
- Supervised team of 90+ staff members.
- Collaborated with multiple cross functional team in the development of new projects.
- Used Microsoft Excel to develop tracking spreadsheets.
- Resolved product issue through consumer testing.
- Earned the “Best Employee and Highest Attendance” Award in 2016, 2017, 2018, 2019 and 2020 for achieving exceptional results.
Certification
Time Management: Working from Home - LinkedIn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Business Systems Associate
Athenahealth
2021.06 - Current
Team Leader
AGS Health
2018.09 - 2021.06
MBA - Leadership Management
National Institute Of Business Management
2018.06 - 2019.07
Quality Analyst
AGS Health
2018.06 - 2018.08
Process Associate
AGS Health
2016.06 - 2018.05
Bachelor’s Degree - CSE
Easwari Engineering College
2013.06 - 2016.07
Diploma - CSE
SRM University
2010.06 - 2013.07