Sudeep Shah
Surat
Summary
A seasoned banking professional with 27 years of comprehensive experience across various facets of banking operations. Currently serving as Circle Head for Operations at HDFC Bank in Surat, overseeing a team of 300 professionals and 18 operational branches. Extensive experience in managing high-volume and complex banking environments. Strong expertise in Circle Management Product Management, Process Audit, Training and Customer Service. Demonstrated history of leadership in both operational and audit roles, with a solid foundation in technical programming and a diverse background in the banking sector.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Circle Head – Operations
HDFC Bank
08.2022 - Current
- Lead and manage a team of 300 professionals across 18 operational branches in the Surat Circle
- Oversee the delivery and execution of various banking products, including Clearing, Cash Management Services (CMS), Account Opening, Trade Finance, ENet, Retail Asset Products, Customer Service Desks, and Currency Chest operations
- Manage one of the highest volume-generating and complex geographies in South Gujarat, ensuring optimal operational efficiency and customer satisfaction.
Circle Head – Operations
HDFC Bank
10.2018 - 07.2022
- Lead and manage a team of 180 professionals across 21 operational branches in the Nashik Circle
- Oversee the delivery and execution of various banking products, including Clearing, Cash Management Services (CMS), Account Opening, Trade Finance, ENet, Retail Asset Products, Customer Service Desks, and Currency Chest operations
- Manage one of the most perishable trade products, ensuring all the compliance guidelines.
RBCU Head - Process Audit and Training
HDFC Bank
09.2007 - 09.2018
- Led the Regional Branch Control Unit (RBCU) for Gujarat and Rajasthan, overseeing Process Audits for various banking products
- Ensured compliance with regulatory standards and internal policies through meticulous audit processes
- Provided recommendations for process improvements based on audit findings, contributing to risk mitigation and operational efficiency.
Officer & Clerk
Karur Vysya Bank
05.1997 - 11.2002
- Gained extensive experience in banking operations, starting as a Clerk and later promoted to Officer
- Top PAN India in the internal promotion exam from clerk to officer
- Managed daily banking operations, including customer service, account management, and transaction processing.
Computer Programmer
Garden Silk Mills
04.1996 - 04.1997
- Worked as a computer programmer, developing and maintaining software applications for business operations
- Provided technical support and solutions to enhance operational efficiency.
Education
Post Graduate Diploma in Computer Applications (PGDCA) -
South Gujarat University
Surat, India04.1997
Bachelor of Science -
South Gujarat University
Surat, India04.1995
Skills
- Banking Operations: Branch Management, Product Management, Customer Service, Compliance, Risk Management
- Leadership & Team Management: Staff Training, Performance Monitoring, Strategic Planning
- Technical Skills: Programming, Software Development, Technical Troubleshooting
- Certifications: CAIIB, CTF, NISM Certified etc
- Communication & Interpersonal Skills: Stakeholder Management, Conflict Resolution, Negotiation
Certification
- Certified Associate of Indian Institute of Bankers (CAIIB)
- Certified Trade Finance Professional (CTF)
- National Institute of Securities Markets (NISM) Certification
Family
Residing in Surat with wife Sonali (Housewife), two sons, and parents.
Personal Information
- Date of Birth: 03/20/74
- Marital Status: Married
Timeline
Circle Head – Operations
HDFC Bank
08.2022 - Current
Circle Head – Operations
HDFC Bank
10.2018 - 07.2022
RBCU Head - Process Audit and Training
HDFC Bank
09.2007 - 09.2018
Officer & Clerk
Karur Vysya Bank
05.1997 - 11.2002
Computer Programmer
Garden Silk Mills
04.1996 - 04.1997
Post Graduate Diploma in Computer Applications (PGDCA) -
South Gujarat University
Bachelor of Science -
South Gujarat University
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