Summary
Overview
Work History
Education
Skills
Certification
Interests
Internships Extra Curricular Activities Hobbies
Positions Of Responsibility
Timeline
Generic
Sudeep Sikhamani

Sudeep Sikhamani

Hyderabad

Summary

Highly motivated, passionate, and detail-oriented professional role with 5 years of experience in corporate settings. Possessing a strong academic background with an MA in Political Science and International Relations, complemented by a degree in Hotel Management. Well-versed in data analytics, machine learning, and Tableau, with hands-on experience through academic training and several online internships in AI and cybersecurity. Certified in Six Sigma Black Belt, OSINT, Safety & Security in a Globalized World, and Terrorism & Counterterrorism (with a focus on comparing theory and practice). Adept at applying analytical techniques to global intelligence challenges, global trends & geopolitical risks with a strong commitment to understanding and mitigating risks in an increasingly complex global environment.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
12
12
Certifications

Work History

Technical Support Specialist

Diebold Nixdorf
05.2022 - 07.2023
  • Guided customers in resolving incidents & service requests.
  • Ensuring high levels of satisfaction through providing technical support & information & logging all required information in the ticket system (Siebel)
  • Provided guidance to technicians & also assisted in Analyzing , troubleshooting & resolving issues with equipment & manufactured devices
  • Streamlined ticket resolution process by implementing remote collaboration tools, reducing average response time by 40% and enhancing customer satisfaction scores, which increased by 25% over three months.

ERC Senior Associate

Amazon
03.2021 - 02.2022
  • Logged & responded to queries through phone & email, addressing inquiries regarding company policies & Programs in a timely manner.
  • Ensured strict adherence to defined processes & delivery of services by set quality standard, contributing to the overall efficiency of the ERC.
  • Met Set Sla & KPI for HRS processes, showcasing strong commitment to performance & customer satisfaction.
  • Successfully resolved a high volume of queries
  • Responded to queries about timestamp & attendance, Utilized the HRIS system to monitor & analyze data.

Customer Service Officer

IndiGo Airlines
06.2019 - 06.2020
  • Assisted Passengers with Check-in and check-out, issued Boarding passes, Addressed Queries about checked Baggage, Mishandled Baggage, and lost Baggage, and coordinated with baggage vendors.
  • Assisted passengers with special needs, Unaccompanied minors & elderly passengers travelling.
  • Conflict resolution - Addressed & resolved passenger complaints from flight delays, lost baggage, and lost equipment.
  • Coordinated & collaborated with airport staff from ramp personnel, pilots, operations teams & security personnel (CISF)

Associate Guest Delight Manager

Jubiliant food works: (Domino’s pizza)
10.2017 - 05.2019
  • Preparation of food & packaging of food products, ensuring high quality standards & HACCP
  • Assisted in planning & implementing promotional campaigns through events at the store & benefits offered & also advertised food products.
  • Actively delivered towards cost control, inventory management & and coordination of different stores to optimize profitability.
  • Assisted in interviewing. Hiring of new team members.
  • Directly interacted with customers, ensuring customers have a positive & memorable experience, handled customer inquiries & complaints promptly. Took steps to ensure customer satisfaction
  • Oversaw & managed day-to-day operations of the store ensuring smooth workflow & efficient service
  • Maintained a clean & well-maintained store environment, adhering to company standards & achieving quarterly metrics on regional store performance.
  • Counting inventory & supplies on a nightly basis, ensuring adequate stock levels.
  • Analyzed sales, food & labour performance regularly daily.
  • Supervised & coached team members daily, ensuring & that strong safety standards & customer service.
  • Achieved Daily 90%, Monthly 85% & quarterly Sales to about 80%

Education

MA - Political Science & International Relations

Lovely Professional University
04.2022 - 09.2024

Bachelor of Hotel Management - Catering Technology

Shri Shakthi college of hotel management
04.2011 - 07.2015

Skills

Management Strategy

undefined

Certification

Six Sigma Black Belt, Skillsoft

Interests

Playing guitar
Learning drums
Swimming
Learning about guns & rifles
Long drives on motorbikes

Internships Extra Curricular Activities Hobbies

  • Cyber Security & Artificial Intelligence Online internship, Teachnook Online learning services, 01/01/24, 06/30/24
  • Extracurricular In-house cultural & catering committee, Shri Shakthi College of Hotel Management
  • Online training on SEM using SPSS & Amos
  • Digital member of the World Economic Forum
  • Supporter, War Child UK, SUP213776

Positions Of Responsibility

  • Operational decision maker, Jubiliant Food Works, 10/01/17, 05/31/19
  • Supporter (voluntary), War Child UK, 12/01/18, 12/31/23

Timeline

Technical Support Specialist

Diebold Nixdorf
05.2022 - 07.2023

MA - Political Science & International Relations

Lovely Professional University
04.2022 - 09.2024

ERC Senior Associate

Amazon
03.2021 - 02.2022

Customer Service Officer

IndiGo Airlines
06.2019 - 06.2020

Associate Guest Delight Manager

Jubiliant food works: (Domino’s pizza)
10.2017 - 05.2019

Bachelor of Hotel Management - Catering Technology

Shri Shakthi college of hotel management
04.2011 - 07.2015

Similar Profiles

CREATE PROFILE
Sudeep Sikhamani