Sudeep Tripathi

Delivered Prisma Access SASE solutions to clients across North America, Europe, and Asia, ensuring secure connectivity and data transfer.

Collaborated with Sales and Account teams to align project goals with client expectations, and business outcomes.

Customized Prisma Access configurations based on unique client environments, ensuring optimal performance and compliance.

Implemented both Panorama-managed and SCM-managed solutions, tailored to client infrastructure and operational needs.

Led a team of 13 engineers across multiple time zones, coordinating efforts to meet tight deadlines and evolving demands.

• Global Infrastructure Transition - Automotive Sector
• Supported global automotive clients in transitioning operations from Hong Kong to Singapore, ensuring minimal disruption and secure migration.
• Coordinated with cross-functional technical teams including Network, Active Directory, and VMware to streamline deployment and integration.
• Led implementation of default routing, network setup, and firewall architecture as part of the core infrastructure scope.
• Office as a Service (OaaS) Deployment
• Implemented Office as a Service (OaaS) model to ensure continuous upgrades and alignment with the latest software versions.
• Enabled seamless Office 365 updates for users across the region, improving productivity and reducing downtime.
• BOMGAR (SaaS) Implementation
• Deployed BOMGAR remote support solution to enhance service desk capabilities with secure, device-agnostic access.
• Provided support across multiple platforms including Windows, macOS, Linux, Android, and iOS, enabling efficient remote troubleshooting.
• LAN Infrastructure Refresh - 5 Sites
• Executed LAN refresh project for five locations, replacing legacy core network devices with modern, high-performance infrastructure.
• Ensured improved network reliability and scalability for automotive client operations.
• ACS to ISE Migration
• Led migration of production environment devices from Cisco ACS to Cisco ISE for enhanced authentication and policy management.
• Improved security posture and centralized identity services across the enterprise network.

• UBS - Credit/Market Risk | Shift Lead - Test Support
• Led timely issue resolution through effective troubleshooting and root cause analysis.
• Collaborated with global stakeholders, including Credit Office and Credit Risk Analysts, to explain business logic behind calculation models.
• Participated in weekly release cycles, managing deployments to test environments.
• Strategically planned and executed Operational Acceptance Testing (OAT) and System Integration Testing (SIT) prior to production releases.
• Oversaw code deployments in UAT and pre-production environments.
• Conducted training sessions for the production support team, ensuring alignment with new functionalities and release updates.
• Logged and tracked defects during OAT and SIT phases to ensure quality and stability.
• Coordinated database refresh activities ahead of each production release.
• Organized and executed quarterly infrastructure maintenance weekends.
• Implemented automation for batch monitoring and user request handling, boosting team productivity and minimizing manual intervention.
• Nordstrom - Enterprise Data Warehouse Project
• Contributed to the development and support of multiple interfaces, including Customer, Purchase History, and Sales modules.
• Managed client requests within an active enterprise data warehouse environment, focusing on code enhancements and remediation of data inconsistencies.