Sudeep Banerjee

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Provided customers with information about availability and pricing.
• Worked closely with front desk to achieve full occupancy of property.
• Handled billing information over phone.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Overseeing and managing all on site activities at hotel properties, including scope development, identifying and managing designers, as well as consultants, and contractors
• Project management including research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier or contractors' bids, reviewing contracts, and quality control during all stages of the project
• Develop long and short range plans for the operation of the wellness
• Ensure the plans, once approved, are properly executed
• Ensure operational standards are communicated, trained, and maintained
• Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personnel needs and organization plans needed to support the resort operations.

Daily Routine Works

• Pick up report over an agreed time horizon and position by rooms KPIs
• Daily flash communication of actual business on the books – email to members of the management team as defined by the hotels
• Competitor rate check against current rates, price point position check
• Monitor all rates across channels for alignment with rate strategy and implementation of rates into channels
• Liaison with reservations team to communicate prices and be updated on any inventory adjustments
• Call with the owners to agree daily strategy

Weekly Routine Works

• Production of weekly pace overview to set the strategy for 6-12 months ahead, adjustment where necessary to forecast
• Review selling strategy and agree any changes for next 3, 6, & 12 months, set and agree any new rates
• Identify marketing points of need to support shortfalls in revenue
• Participation in weekly revenue call to the hotel to review the above
• Ongoing optimization of channels to market including recommendations on elements such as rates, images and review management.

• Assisting in the supervision of 2-3 Reservations Coordinators to ensure a smooth-running department
• Taking an active role in the management and processing of all reservations for the Hotel
• Managing the databases and communications systems in connection with the above
• Answering queries about the Hotel
• Providing efficient and courteous communications between Hotel,Guests and Travel Agents
• Providing quotes for clients and deal with special requests, including quoting for Optional inclusions
• Monitoring paperwork and invoices to Guests and supply financial information to the accounts department as necessary
• Process paperwork, invoices and reports as and when required 8
• Compile and monitor statistics and room inventory
• Provide administrative support to the Reservations Manager and General Manager , including the planning of events and sales trips, and to process related reports

Left Due to Lockdown in 2 Months

• Responding efficiently and politely with all telephone, email, internet and ‘in person' enquiries
• Ensuring that all reservations are recorded established procedures with full and clear information and that they are inputted accurately and promptly onto the system
• Maximizing revenue by converting enquiries, recognizing business prospects and opportunities to up sell wellness services
• Liaising with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships
• Exercising effective listening to capture relevant information and provide a premium experience for the guest
• Liaising with all departments to ensure the best service is provided to our customers
• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including
• Food requirements, guest preferences, booking supplements and payment details
• Undertaking general administration duties.

• Tracking future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy
• Knowledge of all front office procedures and assist with reception duties when required
• Fully aware of and adhere to health and safety, fire and bomb threat procedures
• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website
• Configuring rates on the hotels property management system
• Determines room rates based on the selling tactics of the hotel
• Preparing letters of confirmation.

• Process reservations by mail, telephone, sales office, other hotel departments, and travel agents
• Knowledge of type of rooms available as well as their location and layout with the selling status, rates, and benefits of all packages plans and the credit policy as per hotel and how to code each reservation
• Creating and maintains reservation records by date of arrival and alphabetical listing
• Determining of room rates based on the selling tactics of the hotel
• Communicating reservation information to the front desk and prepares letters of confirmation
• Tracking future room availabilities on the basis of reservations and prepares expected arrival list for front office use
• Open and close the availability as and when required of hotel in all the GDS Channels, PMS channels and on the hotel website with configuring the rates on the hotels property management system.

• Monitor all check in of guests and take all complaints and requests and ensure effective resolution of same.
• Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.
• Manage all calls and schedule all wakeup calls and provide services to guests as per requirement
• Manage all communication with shift employees and maintain a log book to maximize profit for facility
• Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction
• Monitor all guest departure on everyday basis and ensure compliance to all established manual and computer procedures
• Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy
• Monitor all operations and ensure compliance to all quality