Summary
Overview
Work History
Skills
Accomplishments
Personal Information
Professional Interest
Academics
Disclaimer
Timeline
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Sudeep Kumar Bose

Program Manager 1
Hyderabad

Summary

Experienced Operation Program Manager with a proven track record in driving operational efficiency through automation. Seeking a challenging role where I can leverage my skills in project management, process optimization, and automation to contribute to organizational success.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Program Manager 1

Amazon India
01.2021 - Current
  • Coordinate and develop a contingency response plan for Amazon India's logistics network, which includes over 25 internal teams such as Core ground operations, Customer Service, Public Relations, Supply Chain & Planning, Legal, Safety & Loss Prevention, 3P carriers, Tech, Business, Seller flex, Merchant fulfillment network teams, and so on
  • As incidents such as cyclones, strikes, lockdowns, and floods occur, work on gathering intelligence and understand the reality on the ground, engage with multiple teams to limit the effect, suggest and implement tech configurations to adjust the flow of shipments across the operations supply chain, and ultimately give a realistic promise to customers during any external incident that might impair operations
  • Worked on task automation which were bandwidth heavy using R script, excel macros & ETL scheduled jobs
  • During various contingency situations, setting guardrails for pulling tech configuration levers that have direct customer impact such as pushed promise or entire order closure for impacted location
  • Creating metrics/dashboard to measure efficacy of the configurations that are deployed to mitigate any contingency
  • Worked with business intelligence team to create dashboards for measuring performance and help teams to take right decisions in the interest of customer promise and maintain parity in terms of speed and capacity etc.
  • Instrumental in planning volumes with supply chain and multiple operational teams across sites and miles of order fulfillment for orders that are restricted in the upstream to avoid any sites getting choked during any larger scale contingency
  • Achievements working as Program Manager 1: I was awarded “Guts & GRIT”, “Above and Beyond”, “InOps-Founders Award”, “Last Mile League Award”.
  • Addressed and resolved technical and operational concerns by working with team members and directors.

Senior Quality Specialist

Amazon India
10.2019 - 01.2021
  • Automated publishing of daily productivity report to the team, which gave visibility of the auditor metrics to the program managers and peers
  • Audited team’s attendance mechanism and correct punch-in’s and approve overtime for 95 members. Escalated issue to the respective manager like if auditors do not adhere to the company guidelines
  • Reported bugs in the attendance portal to the HR team and work closely with them to get the issue resolved. This project gave a gross saving of ~2.1M INR
  • Prepare stack rank for a team of 60 members & provide effective performance feedback, work with the auditors to understand the issues they face while working, and get them resolved
  • Plan and allocate resources to effectively staff and accomplish the work to meet the productivity and quality goals in different use cases.

Quality Specialist

Amazon India
05.2017 - 10.2019
  • As a part of the last mile of Amazon transportation network, worked on several use-cases that dealt with geocodes, address attributes etc
  • Identified patterns which helped the team, achieve productivity numbers that was double the number as compared to average productivity of the team
  • For a team of 70, I managed work allocation through share-point, internal tools and send weekly productivity and quality reports
  • Also worked closely with the program manager to understand SOP gaps and ways to increase the health of the programs
  • On boarding the NEW HIRES on all the processes handled by our team by taking multiple training sessions and getting them on pace with the more tenured people on the floor
  • Worked on automating the team metrics that is projected to the senior leadership
  • Achievements working as Quality Specialist: I was awarded “Quality Commando”, ”Just do it” and “Above and beyond call of duty” twice.

Analyst (Content Engineering)

Globallogic Technologies (on site Google)
09.2015 - 05.2017
  • Was involved in reviewing accounts of very high-profile personnel like Political Figures, Celebrities and Government officials etc. from different countries
  • Created a tracker that is being used to track the production of the fellow employees on a daily basis
  • Conducted several Process knowledge tests (PKT’s), shadowing and reverse shadowing, trained new hires to the same workflow (WF’s)
  • Achievements working with Google as a TVC: Played a major role in the team to achieve 100% quality as well as production for the 14 months. Received 3 employee of the month in the tenure

Skills

DBMS Packages: My SQL, Postgres SQLundefined

Accomplishments

  • Got selected to represent our school in the state level science fair organized by C.B.S.E
  • Participate in several National Olympiad
  • Became the IEEE(SB-GNEC) Secretary & Chairman
  • Designed two International Conference Brochure (ICICSE-2014 & ICIEEE-2014)
  • Have achieved NCC ‘A’ Certificate

Personal Information

  • Father's Name: Pradeep Kumar Bose
  • Date of Birth: 11/24/93
  • Nationality: Indian

Professional Interest

  • Comfortable and experienced in working in a team-based environment.
  • A quick learner and adaptable to the work environment.
  • Self-motivated and very open to taking feedback with a broad-minded nature.
  • Eager to learn about new technologies that are being around.

Academics

  • Bachelor of Technology (Computer Science and Engineering) from Guru Nanak Institutions university (Autonomous)
  • AISSCE (12th) from D.A.V. Public School (C.B.S.E)
  • AISCE (10th) from Army School (C.B.S.E)

Disclaimer

I hereby declare that the above furnished details are true to the best of my knowledge.

Timeline

Program Manager 1

Amazon India
01.2021 - Current

Senior Quality Specialist

Amazon India
10.2019 - 01.2021

Quality Specialist

Amazon India
05.2017 - 10.2019

Analyst (Content Engineering)

Globallogic Technologies (on site Google)
09.2015 - 05.2017

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