Sudeepta Dash

• Partnered with IAM Architects and Developers to gather functional requirements for SailPoint IIQ onboarding.
• Documented business requirements for SailPoint IdentityIQ configuration, including policies and workflows.
• Collaborated with developers to ensure configurations met business needs.
• Created user stories, epics, and backlog grooming documentation in JIRA.
• Validated UAT test cases and tracked issues within JIRA.
• Facilitated stand-ups and stakeholder meetings to review IAM KPIs and change requests.
• Maintained comprehensive documentation of IGA governance processes and frameworks.
• Managed Identity Governance and Administration processes to ensure compliance with regulations.
• Supported project operations to ensure seamless daily activities.

CyberArk

• Onboarded new privileged accounts, including local admin and domain admin accounts.
• Monitored functionality of CPM, PSM, PVWA, and other components; resolved login and access issues.
• Configured and monitored password rotation policies; troubleshot failed password changes and account lockouts.

• Served as liaison between client and technical team throughout project lifecycle.
• Facilitated stakeholder meetings to gather business and functional requirements.
• Analyzed requirements for application onboarding to SailPoint.
• Coordinated end-to-end onboarding of applications through SDLC phases.
• Prepared documentation including BRDs, FRDs, and URS.
• Utilized hands-on experience with SailPoint IIQ workflow solutions.
• Managed lifecycle processes through SailPoint IIQ, ensuring compliance with standards.
• Installed and implemented CyberArk as a PIM/PAM tool, overseeing full project delivery.

CyberArk

• Executed installation and implementation of CyberArk as a PAM tool.
• Collaborated with clients for information gathering, design, deployment, and operational transition.
• Monitored health of key CyberArk components: Vault, PVWA, CPM, PSM.
• Onboarded users and provisioned access through CyberArk.
• Supported daily operational tasks to ensure system reliability.

• Conducted thorough business analysis to identify problems, opportunities, and solutions.
• Owned product lifecycle, delivering feedback to clients for continuous improvement.
• Gathered detailed requirements from stakeholders, enhancing clarity of business processes.
• Developed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and User Stories.
• Collaborated with Technical BA team to evaluate documentation effectiveness.
• Executed stakeholder analysis to improve engagement and communication strategies.
• Administered global Identity & Access Management solution ensuring compliance and security.
• Generated comprehensive audit reports for each application to support governance.

CyberArk:

• Onboarded accounts to CyberArk, ensuring compliance with client specifications.
• Customized CyberArk Connection components based on client requirements and specifications.
• Monitored functionality of CPM, PSM, PVWA, and all related components.
• Assisted internal customers with onboarding processes and prompt issue resolution.