Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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Sudeepta Patra

Berhampur

Summary

Dynamic Customer Service Supervisor with a proven track record at Premier Hyundai, excelling in performance monitoring and data analysis. Enhanced customer satisfaction through strategic process improvements and effective relationship management. Skilled in report generation, I fostered a collaborative environment that drove team success and elevated service standards.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor

Premier Hyundai
Balasore
05.2019 - 05.2022
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Answered phone calls and responded to questions and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Customer Service Executive

Ashok Leyland
Balasore
11.2017 - 04.2019
  • Prepared detailed reports of daily activities for management review.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Identified opportunities for process improvement within the customer service department.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Supported sales team members to drive growth and development.

Education

Bachelor of Science - Science

Balangi Degree Mahavidyalaya
Balasore
06-2014

Intermediate Certificate - Science

Nilakatheshwar Mahavidyalaya
Balasore
05-2011

High School Diploma -

Janata High School
Balasore
05-2008

Skills

  • Customer service
  • Performance monitoring
  • Data analysis
  • Report generation
  • Process improvement
  • Customer relationship management

Personal Details

  • Name- Sudeepta Patra
  • Gender- Female
  • Marital Status- Married
  • Date of Birth- 04/07/1993
  • Languages Known- Odia, Hindi, English

Timeline

Customer Service Supervisor

Premier Hyundai
05.2019 - 05.2022

Customer Service Executive

Ashok Leyland
11.2017 - 04.2019

Bachelor of Science - Science

Balangi Degree Mahavidyalaya

Intermediate Certificate - Science

Nilakatheshwar Mahavidyalaya

High School Diploma -

Janata High School

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