Sudeepti Mahanta

As a seasoned process trainer with a keen eye for improvement, I excel in leveraging data analysis to enhance agent performance and ensure compliance with standards and policies. I've spearheaded initiatives to enhance learning platforms, resulting in elevated training delivery and increased engagement in professional development activities. My expertise extends to managing onboarding processes, conducting skill assessments, and providing ongoing support to optimize employee performance. I specialize in facilitating cross-functional collaboration to integrate new processes and systems, tailoring training solutions for maximum effectiveness. Through meticulous evaluation and feedback processes, I refine training programs and mentor individuals for continuous professional growth. My approach includes customized training plans, productivity enhancement strategies, and fostering a culture of continuous learning. My track record demonstrates a commitment to error reduction, process streamlining, and adaptable training delivery, all achieved through collaborative HR partnerships and strong relationship building.

Six Sigma: Certified Lean Six Sigma White Belt (Accredited)