Sudeesh PB

• Conducted DR Drills for Asia, EMEA & Middle East regions
• Planning and execution of DR drills
• Developed and implemented comprehensive disaster recovery plans for critical/vital infrastructure adhering to compliance requirements.
• Ensure testing of recovery plans.
• Conducted regular risk assessments and testing
• Conduct Impact Analysis during the preparation phase of DR test
• Managed and maintained disaster recovery infrastructure, including cloud and on-premises solutions
• Create Change Requests and get it approved before the DR test
• Create Ctasks for all the skill teams (Windows, UNIX, Database, active directory, back up etc., )
• Conduct weekly operations committee meeting with all the participating teams
• Update the stakeholders on planning and execution
• Issues occurring during DR drills to be captured in problem management tool for better tracking
• Conduct Dry run meeting before the DR drills
• Conduct Go/NO Go meeting 1 day prior to the DR to obtain management final approval
• Conduct Ramp up meeting post the DR drill (Monday Morning) to ensure production environment is running fine
• Conduct Postmortem meeting to review what went well, lessons learnt and the areas of improvement
• Create test report and review with various levels of leadership including BCM & Risk teams and publish it to wider audience

XEROX Account (US & UK Region)
• Liaise with Application Managers/Service Owners to identify the DR Drill timelines
• Initiate DR Drills, planning & execution with all Infra/Application/Vendors as appropriate
• Present the Change Requests for the DR Drills & get it approved from Change Board
• Identify Risks and Highlight the same during Planning & Execution
• Post Test Reports to be prepared & approved from Xerox GDRO (Global Disaster Recovery Officer)
• Conduct Table-top Exercises for Applications without DR set up & highlight the risk
• 3rd party vendors coordination as appropriate during planning & execution
• Liaise with Cloud Vendors and obtain Test Results
• Issue logs to reviewed & addressed during the planning & execution of the drill
• Bi-Weekly Connect with Xerox DR Team

Associated with NOKIA Account (Europe Region)
• Initiate Kick-off Meetings with the Service Owners (to Plan & Execute the DR Test)
• Develop and maintain Disaster Recovery Plan(s) & Testing
• Primary SPOC for BCP (Offshore)
• Conduct Surprise Resilience test, mock drills and simulations to test the effectiveness of the Business Continuity plans
• Highlight Risk Findings & Remediation
• Coordinate with internal & external (3rd party vendors) parties during the planning & execution phase
• Successfully completed the Disaster Recovery Drills for critical applications (Level 1 critical)
• Updating Business Continuity Plan
• Organize fortnightly meetings with stakeholders to update on the status

• Lead for Operational Readiness Review process from DR perspective for Zurich Account
• Lead for (WAR) Work area recovery activities for 3 business units across France & UK.
• SPOC for BCP
• Performed DR tests as specified in the Disaster recovery strategies and plans in line with the client DR calendar
• Liaised with third party vendors for DR test readiness.
• To ensure the business infrastructure is maintained 24/7 to continue operations.
• Timely update of the Disaster Recovery Plan as per client requirements
• Interact with stakeholders and senior management
• Status update to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations to stakeholders and clients at periodic intervals.

• Nominated Access Healthcare for BCI India awards 2017 (Most Effective Recovery) & shortlisted along with HSBC, RR Donnelley & AON. I was part of the award pitch & recovery during cyclone Vardah 2016. The efforts have been recognized by the Top Management.
• Recipient of the President choice award as a team for providing the best possible support during the TN CM Demise and Cyclone Vardah 2016.
• Automated the critical resource list for efficient BCP processing during crisis situations.
• Created a standard BIA/RA template that can be uniformly used across all disciplines which superseded the existing one.
• Based on the learnings from the TN CM demise and Cyclone Vardah in 2016, the existing BCP Strategy was revisited for possible betterments.
• Prepared the IT DR calendar for 2017. The planned tests have been completed for the first two quarters successfully.
• Coordinated annual IT DR testing for organizations critical applications.
• Organized fortnightly meetings with the support functions to identify potential risks and the corresponding mitigation plans
for the betterments of the existing BCP Process.
• Pandemic awareness (ZIKA, Swine flu, dengue etc.,) and other useful communications to ensure wellbeing and safety of
associates was carried out through corporate communication team.

• Received Accolades for managing the Chennai Floods Incident 2015 with minimal impact to Critical Business/Accounts
• Received Accolades for Successfully ensuring that there was Minimal Impact to Business during Tamil Nadu, Kerala and
West Bengal State legislative assembly Elections 2016 and other incidents like JAT agitation (Gurgaon & Noida) and other
Man Made/Technology/Natural Disaster across PAN India
• Received “Pillar of support Award” from project team for excellent contribution and support offered during Chennai floods
in December 2015
• Received Accolades from BU head for achieving the highest compliance in BCP documentation and BCP Testing for Q2 2016.
• During Crisis, connect with the Project Managers of the impacted locations once the decision has been made as to how to approach this incident.
• During Crisis, will man a dedicated bridge on crisis/continuity related actions till closure of the incident.
• As a relationship manager, will share the details to PM’s of the impacted group on action requested within prescribed timeline.
• Liaise with the Infrastructure/IT teams in times of incidents related to network issues and facilitate the recovery for projects at alternate locations to ensure business continuity
• For projects present across multiple locations, during situations will facilitate split operations take over, parallel operations, onsite recovery, Work from home strategy to be adopted till normalcy is attained as a first phase recovery action.
• Based on recovery capacity objective will arrange for seats and system set up with the help of support functions such as Admin, Facility management service, Network teams, travel desk, physical security, corporate security and academy teams.
• Contact the Project teams for the latest critical associate list along with network details and other essentials in the requirement gathering template for management of intra/intercity recovery operations.
• Continuous follow up with the project teams to ensure all teams are progressing as per the plan taken by the corporate BCM.
• Provide data and constant updates to the Business Resilience Manager in order to share the same with the leadership teams
• Ensure that Alerts are shared to Key Stakeholders across the Organization for any such Risk which might cause an impact to Business
• Manage each Incident effectively and decisions/strategies are implemented and ensure that Business Impact is minimal and operations is restored within the RTOs as defined
• Strategies such as Differed Logins/Intra City/Intercity/Work from home options are implemented based on Incidents and its severity
• Identifying Alternate Work space and ensuring Necessary Systems/Support are deployed to effectively continue the operations with minimal impact to Business
• Ensure that Incident and Case study reports are prepared for each Incident
• Conducting Periodic Mock Drills to the Internal Teams

• Have reported the highest number of Zero Tolerance call outs through FMEA/Quality approach and have been appreciated for the efforts as it a very critical SLA breech.
• Received accolades for identification of new fatal failures in quality monitoring and also conducting analysis in call
disconnection and falsification of sales/sales breach
• Alerted the service delivery team on various legal breaches and compliance non adherence thus eventually preventing the company’s reputational damage.
• Platinum Value award for Entrepreneurial Spirit (One the core values of Sutherland Global Services)
• Bravo Award for Classic Call (Monthly recognition awards )
• Bravo Champion Award for consistency in performance for a quarter
• Quality Topper. Consistently scored 100% Quality
• Client appreciations
• Was placed on 3 concurrency chat as soon as I was moved to chat service and was placed 3rd in the stack ranking in
the month of July as soon as I was moved to chat.
• Platinum Tenure award – For completing 5 years with Sutherland.