Sudershan Gaur

• Managed IT assets for North and West India, overseeing segregation and disposal of end-of-life equipment.

Resolved escalated issues promptly to maintain project timelines.

Monitored service center operations utilizing SM9 and Service Now platforms.

Diagnosed and resolved Level One hardware and software problems for personal computers and networking equipment.

Established vendor relationships to improve support and expedite issue resolution.

Communicated solutions effectively to end-users regarding software, hardware, and network issues.

• Set up user accounts, email accounts, and access rights for seamless operation.
• Coordinated with vendors for repair of defective equipment, ensuring minimal downtime.
• Assisted with installation of new systems, including operating systems setup.
• Coordinated with vendors for repair of defective equipment.
• Monitored performance of servers and systems using monitoring tools such as Aternity.
• Ensured compliance with company's established standards for security practices.

• IT focal point for Shell India Markets Pvt Ltd locations

• IT focal point for shell India locations

• System Engineer for Shell India locations

• IT focal point for Bharat shell locations

System engineer.