Sudesh Kumar

• Working on B2B and API client with test cases provider to API client.
• Possessing specialist knowledge of our applications.
• Assisting with systems integrations
• Managing ticketed query system responding to queries within the agreed SLA
• Conduct thorough analysis of recurring issues to identify underlying causes, propose preventive measures, and collaborate with development teams to implement permanent solutions.
• Creating a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Self-motivated and highly professional with ability to take ownership, multi-task, to work under pressure and to tight deadlines.
• Monitor application performance, system logs, and alerts to proactively identify and address potential issues before they impact users.
• Maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and improve support efficiency.
• Provide training and guidance to end-users on application usage, best practices, and self-help resources to promote user empowerment and reduce dependency on support.

Working on multiple travel project and module like Backoffice , B2B , B2C and SBT . Resolving the issues as per client which is raised in Jira on priority with end to end. Responsible for providing the support in L2 level depending on the priority of the issues to meet client's SLA.

Roles and Responsibilities:

• Different versions of Oracle installations and configuration.
• Configuration and implementing the DR (Stand by) databases.
• Check sync status between primary and standby database.
• Configuring and installing Golden gate and performed column level replication.
• Created Cloning Database, Migration

Title : Travel port (Smart Point)

Description : Online Airline Reservation Booking Engine

Technology Used : MVC with Visual Basic Razor Using Visual Studio 2013, SQL Server 2012.

Working on Travelport (Galileo GDS) smartpoint with internal team and client issue which is raised on Jira and resolving as per priority. Which are used by businesses in the travel industry, including hotels, to distribute inventories to travel agents. By connecting a hotel to a global distribution system, it is possible to increase demand for hotel rooms, resulting in more bookings and more revenue.

Roles and Responsibilities:

• Develop processes for optimizing database security.
• Set and maintain database standards.
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

BOLT, Back Office Legacy Transition is an application, which processes all the orders coming into D&B through various order entry systems. BOLT is the heart of the back-office application. It is the prime application that is responsible for offers, pricing the transaction, billing, invoicing, and doing the revenue recognition.

• Responsible for providing the support in L2 level depending on the priority of the issues to meet client's SLA.
• Daily jobs include monitoring the application, data flow, solving daily issues.
• Responsible for bulk data changes as per the user requirement.
• Responsible for data loadings as per their schedule timings (Daily, Weekly & monthly)