Summary
Overview
Work History
Education
Skills
Additional Information
Interests
music
Timeline
Generic

Sudesh Singh

Food & Beverages Manager / Hospitality
Jammu,JK

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

3
3
Languages
10
10
years of post-secondary education
5
5
years of professional experience

Work History

Shift Manager

Biryani blues
New delhi, Delhi
04.2018 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Guest Relations Executive

Vistara lounge airport T-3
New delhi, Delhi
02.2017 - 04.2018
  • Served as main point of contact for VIP guests and kept lounge departments briefed on individual requirements.
  • Regulated appropriate staffing levels to meet business and customer requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Motivated and rewarded employees to improve engagement.

Customer Service Associate

vistara lounge at airport T-3
New delhi
03.2016 - 02.2017
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Entered customer interaction details in excel to track requests, document problems and record solutions offered.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Education

Bachelor Of Arts - Schology

IGNOU
Udhampur
06.2014 - 06.2020

12 - Non Medical

Govt Higher Secondary School
Chenani
03.2009 - 06.2012

10 -

Government High School Kud , J&K
Kud
04.2005 - 05.2006

Skills

Inventory controls

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Additional Information

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake the responsibility to inform you of any changes therein, immediately.

Interests

Listening to and playing music exercises the brain, boosting mental sharpness and increasing memory

Cricket

Painting

music

Music is sound that has been organized by using rhythm, melody or harmony. ... Rhythm is the way the musical sounds and silences are put together in a sequence. Every tune has a rhythm that can be tapped, i love hip hop music rap ...!

Timeline

Shift Manager

Biryani blues
04.2018 - Current

Guest Relations Executive

Vistara lounge airport T-3
02.2017 - 04.2018

Customer Service Associate

vistara lounge at airport T-3
03.2016 - 02.2017

Bachelor Of Arts - Schology

IGNOU
06.2014 - 06.2020

12 - Non Medical

Govt Higher Secondary School
03.2009 - 06.2012

10 -

Government High School Kud , J&K
04.2005 - 05.2006
Sudesh SinghFood & Beverages Manager / Hospitality