English
Sudesh Singh
Food & Beverages Manager / Hospitality
Jammu,JK
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
Languages
10
10
years of post-secondary education
5
5
years of professional experience
Work History
Shift Manager
Biryani blues
New delhi , Delhi
2018.04 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Trained back-up associates and led crew members in managing operations of storefront.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Guest Relations Executive
Vistara lounge airport T-3
New delhi , Delhi
2017.02 - 2018.04
- Served as main point of contact for VIP guests and kept lounge departments briefed on individual requirements.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Motivated and rewarded employees to improve engagement.
Customer Service Associate
vistara lounge at airport T-3
New delhi
2016.03 - 2017.02
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Entered customer interaction details in excel to track requests, document problems and record solutions offered.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
Bachelor Of Arts - Schology
IGNOU
Udhampur 2014.06 - 2020.06
12 - Non Medical
Govt Higher Secondary School
Chenani 2009.03 - 2012.06
10 -
Government High School Kud , J&K
Kud 2005.04 - 2006.05
Skills
Inventory controls
undefinedAdditional Information
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake the responsibility to inform you of any changes therein, immediately.
Languages
Hindi
Punjabi
Interests
Listening to and playing music exercises the brain, boosting mental sharpness and increasing memory.
Cricket
Painting
music
Music is sound that has been organized by using rhythm, melody or harmony. ... Rhythm is the way the musical sounds and silences are put together in a sequence. Every tune has a rhythm that can be tapped, i love hip hop music rap ...!
Timeline
Shift Manager
Biryani blues
2018.04 - Current
Guest Relations Executive
Vistara lounge airport T-3
2017.02 - 2018.04
Customer Service Associate
vistara lounge at airport T-3
2016.03 - 2017.02
Bachelor Of Arts - Schology
IGNOU
2014.06 - 2020.06
12 - Non Medical
Govt Higher Secondary School
2009.03 - 2012.06
10 -
Government High School Kud , J&K
2005.04 - 2006.05