Sudesh Kumar Sriwash
Bhind
Summary
Dynamic Computer Operator with proven expertise at Voltas Service Centre, excelling in technical support and system monitoring. Adept at enhancing customer service through efficient data entry and streamlined workflows. Recognized for implementing effective backup procedures, ensuring data integrity, and fostering strong communication with clients and team members.
Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data.
Highly skilled in managing computer systems, with a strong background in troubleshooting and maintaining hardware and software. Able to operate complex computer systems efficiently, demonstrating technical acumen and ability to adapt quickly to new technologies. Displayed leadership skills in previous roles by training staff on system operations and addressing critical issues promptly for minimal disruption. Success in reducing operational downtime through proactive maintenance and systematic issue resolution.
Overview
3
3
years of post-secondary education
Work History
Computer Operator
Voltas service centre
Bhind
01.2026 - Current
- Operated computer systems to support service center operations and customer inquiries.
- Monitored and maintained system performance for efficient service delivery.
- Assisted technicians by managing service requests and scheduling appointments.
- Processed data entries accurately for customer service documentation.
- Maintained inventory records using specialized software systems for parts management.
- Provided technical support to staff on computer-related issues and software usage.
- Collaborated with team members to streamline workflow processes in the service center.
- Ensured compliance with safety protocols while handling equipment and tools.
- Performed data entry tasks, including updating customer information in databases.
- Documented job processing requirements and data flow for applications.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Input data from multiple sources and output data to various forms of physical media.
- Maintained inventory of spare parts for quick repairs.
- Updated antivirus software to protect against malicious programs.
- Tested network connections for proper functioning of systems.
- Implemented backup procedures to protect data from loss or corruption.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Education
Bachelor of Science - Computer Science
Jain Degree College Bhind
Bhind 07.2023 - 04.2026
St.michael School
Bhind 04-2026
Skills
- Technical support
- Data entry
- Customer service
- System monitoring
References
References available upon request.
Timeline
Computer Operator
Voltas service centre
01.2026 - Current
Bachelor of Science - Computer Science
Jain Degree College Bhind
07.2023 - 04.2026
St.michael School