Sudeshna Dash
Investigation Specialist 1
Bangalore
Summary
My name is Sudeshna Dash. I am a MBA graduate in Marketing and International Business. I have 3 plus years of work experience in Operations (content moderation, content management ) and investigation of tickets raised by sellers.
Detail-focused investigative professional with track record of uncovering critical information and resolving cases efficiently. Valued for collaborative approach and adaptability, consistently delivering results through thorough analysis and effective team coordination.
I have done certifications in Digital Marketing and Computer Applications. Currently, looking for a job in Operations or Marketing domain.
Overview
5
5
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Investigation Specialist
Amazon
03.2024 - Current
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Strengthened internal controls within organizations by recommending improvements based on investigative findings.
- Meeting daily targets and SLA.
- Complying with SOP and with any latest policy changes
- Mentoring a new batch and helped them to learn the new process.
Trust and Safety Associate
ACCENTURE
11.2022 - 01.2024
- Content Management
- Review of applications according to the standard policies
- Maintaining critical errors at zero percent at all levels of apps/workflows
- Complying with all process control checks for all the workflows
- Maintaining AHT and meeting daily app counts
- Our Client was Google, our top most priority was quality.
Content Reviewer
Amazon
03.2021 - 11.2022
- Reviewing of ads based on Sops
- Thorough check of ad content with quality and accuracy
- Troubleshooting the issues raised by the advertisers
- Analysis and evaluation of data and trend patterns
Personal Banker
HDFC
09.2020 - 12.2020
- Acquisition of new customers
- Preparation of daily sales reports
- Management of investment portfolios
- Meeting the daily sales target
- Understanding the customer's requirements and pitching them the right financial product
Education
Masters in Business Administration - Marketing, International Business
Gitam University
Visakhapatnam 01.2018 - 01.2020
Bachelor in Business Administration -
Gitam University
Visakhapatnam 01.2014 - 01.2017
Skills
Content Management
Content Moderator
Investigation Specialist
Ms office
Digital Marketing
Critical Thinker
Problem Solver
Teamwork
Time management
Problem-solving abilities
Multitasking Abilities
Creative thinking
Excellent communication
Decision-making
Adaptability and flexibility
Team collaboration
Certification
Digital Marketing
Timeline
Investigation Specialist
Amazon
03.2024 - Current
Trust and Safety Associate
ACCENTURE
11.2022 - 01.2024
Content Reviewer
Amazon
03.2021 - 11.2022
Personal Banker
HDFC
09.2020 - 12.2020
Masters in Business Administration - Marketing, International Business
Gitam University
01.2018 - 01.2020
Bachelor in Business Administration -
Gitam University
01.2014 - 01.2017
Languages
English
Hindi
Odia
Hobbies
Journaling
Reading books
Listening music