Open To Work
Sudeshna Dey
Kolkata
Summary
Results-driven professional with over 8 years of diverse experience in Customer Success, hospitality, and sales. Demonstrates strong management and leadership skills, effectively resolving customer conflicts and enhancing satisfaction. Focused on leveraging expertise to meet organizational goals in dynamic environments.
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist-India Lead
Terryberry
Kolkata
02.2022 - 03.2026
- Delivered training to India-based teams on company policies and service standards, ensuring consistent, high-quality customer experiences.
- Managed customer accounts using CRM systems to track interactions and enhance service efficiency.
- Resolved customer complaints through effective communication and problem-solving, achieving timely outcomes.
- Supported customers with product inquiries and order processing, maintaining quick turnaround times and high accuracy.
- Maintained and updated customer records with high data accuracy while collaborating with cross-functional teams.
- Conducted customer feedback and escalation review sessions to identify trends and drive improvements in satisfaction.
- Performed root cause analysis on recurring issues, implementing corrective action plans to enhance performance.
Assistant Manager, Client Solutions (Key Account Manager)
ATALIAN Global Services Asia
07.2021 - 02.2022
- Arranged meetings with prospective clients to explore new business opportunities.
- Established long-term relationships with new and existing clients.
- Conducted research identifying new market trends and customer needs.
- Developed business development strategy to enhance financial growth.
- Prepared sales contracts to ensure compliance with legal regulations and protect company interests.
Experience Ambassador
Jones Lang LaSalle
Pune
10.2019 - 08.2020
- Delivered world-class customer service while managing facility operations efficiently.
- Acted as primary point of contact for client Accenture, maintaining strong partnerships.
- Oversaw vendor management, ensuring adherence to quality and compliance standards.
- Coordinated corporate and office conferences, enhancing professional relationships.
- Developed duty rosters and managed administrative tasks to optimize staff scheduling.
- Created and implemented training programs to enhance employee skills and knowledge across all administrative departments.
- Retrenched due to COVID-19 pandemic, impacting organizational structure.
Demonstration Specialist [Senior Sales Associate]
Bose Corporation India Private Ltd
Kolkata
08.2017 - 10.2019
- Boosted sales by providing tailored product recommendations and engaging demonstrations.
- Promoted brand ownership, fostering stronger customer loyalty.
- Delivered exceptional customer service to ensure satisfaction and retention.
- Managed store inventory and conducted business transactions efficiently.
- Maintained and updated CRM systems to effectively track and manage customer interactions.
- Oversaw promotional signage and displays to attract customer interest.
- Restocked merchandise to maintain optimal inventory levels.
- Handled daily retail operations to ensure smooth functionality.
Guest Service Officer
The Hyatt Regency
Kolkata
05.2016 - 03.2017
- Executed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Booked appointments, processed payments, and addressed guest inquiries promptly.
- Addressed and resolved complaints regarding housekeeping and room service to uphold guest satisfaction.
- Collaborated closely with VIP guests, ensuring utmost respect for privacy.
- Maintained full hotel occupancy through effective sales techniques.
- Upsold rooms to higher categories, maximizing revenue.
- Streamlined business transactions to enhance operational efficiency.
Education
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management, Applied Nutrition & Catering Technology
Bhubaneswar01-2016
Higher Secondary Education -
Belgharia MK Girls' School
Kolkata01-2013
Secondary Education -
Belgharia MK Girls' School
Kolkata01-2011
Skills
- Customer management
- Sales proficiency
- Salesforce expertise
- Operational efficiency
- Management reporting
- Analytical problem solving
- Team leadership
- Staff training
- Communication excellence
- Conflict resolution
- Listening skills
Disclaimer
I HEREBY DECLARE THAT THE ABOVE INFORMATION IS TRUE AS PER THE BEST OF MY KNOWLEDGE AND I AM SOLELY RESPONSIBLE FOR ANY INCORRECT INFORMATION PROVIDED ABOVE.
Hobbies and Interests
- Singing
- Reading Novels
- Travel
- Great food
Internship
20 weeks, Industrial training with a holistic exposure in all functional departments of a 5Star Deluxe Hotel., The Hyatt Regency, Kolkata, 12/01/14, 04/01/15
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Bengali
Native
Native
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
₹1000000/yr - ₹1500000/yrTimeline
Customer Experience Specialist-India Lead
Terryberry
02.2022 - 03.2026
Assistant Manager, Client Solutions (Key Account Manager)
ATALIAN Global Services Asia
07.2021 - 02.2022
Experience Ambassador
Jones Lang LaSalle
10.2019 - 08.2020
Demonstration Specialist [Senior Sales Associate]
Bose Corporation India Private Ltd
08.2017 - 10.2019
Guest Service Officer
The Hyatt Regency
05.2016 - 03.2017
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management, Applied Nutrition & Catering Technology
Higher Secondary Education -
Belgharia MK Girls' School
Secondary Education -
Belgharia MK Girls' School