Sudeshna Sen
Credit & Collections Specialist (Accounts Receivable)
Kolkata
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Process Associate
Genpact
Kolkata
06.2022 - Current
- Expertise in collecting cash for one of the biggest aircraft manufacturer company.
- Resolving Disputes i.e when the customer refuse to pay part or whole of the amount which is due from them, we see how we can resolve the issue and get the payment from customer
- Research work on high value credit on account and then seeking approval from the customer for credit utilization with the open invoices
- Preparing and presenting reports on collection activities and progress
- Audit done on peer to peer level on daily basis
- Worked on account clean up project where huge amount of credit was on account and after research the remittance details and the proposed offset was send to Cash Application team for further course of action
- Prioritized initiatives to increase success and productivity rates of currently working projects.
Financial Analyst
IBM
Gurgaon
05.2019 - 07.2020
- Managing order fulfilment, collecting, and applying Cash payments
- Solely responsible for managing billing and claims department at US healthcare insurance companies
- Identifying duplicate records in the Vendor Invoice receipt, verify and process the invoice accurately and in timely manner
- Monitor accounts on regular basis, identifying outstanding account receivables
- Investigating historical data for debts and bills
- Processing payments, refunds and resolving billing issues
- Contact clients and discuss their overdue payments
- Working on Citrix Centricity for day to day operations like matching Invoices, identifying errors and resolving exceptions along with prioritizing invoices
- Detect duplicate and or error records and take appropriate actions
- Preparing and presenting reports on collection activities and progress
- Processed insurance claims, verifying information and routing to the appropriate team members
- Provide insurance companies with additional documentation or records (if requested) to expedite payments and resolve denials.
Education
MBA - Human Resources Management
NSHM BUSINESS SCHOOL
Kolkata 08.2015 - 06.2017
B.COM (HONS.) - Accounting And Finance
HEREMBA CHANDRA COLLEGE
Kolkata 07.2011 - 06.2015
XII CBSE -
Kendriya Vidyalaya
Shillong 05.2010 - 05.2011
Skills
Microsoft Office, MS Excel, MS Powerpoint
Aging reports analysis
Refund processing
Good listening and Problem solving
Organization and Time Management
Teambuilding
Attention to Detail
Written Communication
Multitasking
Accomplishments
Awarded Bronze Award in Q3 Reward and Recognition in the year 2022.
Timeline
Process Associate
Genpact
06.2022 - Current
Financial Analyst
IBM
05.2019 - 07.2020
MBA - Human Resources Management
NSHM BUSINESS SCHOOL
08.2015 - 06.2017
B.COM (HONS.) - Accounting And Finance
HEREMBA CHANDRA COLLEGE
07.2011 - 06.2015
XII CBSE -
Kendriya Vidyalaya
05.2010 - 05.2011