Sudha Chaudhary
Key Account Manager
New Delhi
Summary
Having more than 7+ years of experience in Hunting and Farming in E-Commerce and Fin-tech Industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager-Key Accounts
PayU Payments Private
Gurgaon
08.2022 - Current
- Responsible for meeting monthly, quarterly, yearly business targets.
- Planning for the consistent growth in key business metrics in line with company objectives, as well as providing an accurate monthly forecast of opportunities.
- Working with India market leadership team to define and acquire merchants.
- Merchant account reviews to identify gaps and get buy-in : dashboard discussion, identification of new opportunities for expansion
- Increased existing portfolio from 6 Cr to 30 Cr in a span of 5 months.
- Preparing short term and long term sales plan,sales approaches and strategies.
- Cross /up selling of new payment so like affordability, International payments,Early Settlements, Payouts,whatsapp commerce etc.
- Suggest payment solutions as per the client need.
- Building strong relationships with the clients.
- Work on customer experience by improving success rate.
- Revival of the dormant base and win-back lost merchants.
- New customer acquisition in SMB segment
Senior Account Manager
Paytm
Gurgaon
08.2020 - 08.2022
- Onboarding new merchant across Delhi NCR.
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Organized client feedback and introduces a streamlined process of replying to and rectifying complaints
- Showed MOM growth in GMV and Gross Profits.
- Onboarded more than 100 merchants in business vertical
- Provided extensive support in sales, technical and business areas to key accounts.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Senior Account Manager
Nearbuy.com
Gurgaon
02.2020 - 08.2021
- Developing and sustaining solid relationship with key clients that bring in the most income for the company
- Up-selling to the client base and growing the account to achieve the sales target
- Developing a thorough understanding of key clients 'needs and requirements and preparing customized solutions
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals
- Executed multiple campaigns(Big Buffet Carnival,Beer fest, December to remember,Extra 30 etc)
- Onboarded more than 300 accounts on nearbuy and also managed them as their Account Manager
- Managed to convert more than 80% of the total potfolio in monthly
- Campaigns
- Managed all resources to maximize Ad sales & Gross revenue team targets with than 110% achievement consistently
Central Account Manager
Zomato media private limited
Gurgaon
06.2017 - 01.2020
- Gained knowledge and insights about their order history whilst being responsible for selling campaigns to them in order to give their Sales per day the required boost
- Managed time efficiently in order to complete all tasks within deadlines.
- Managing Online Ordering Business for chain restaurant like Faasos, Box8 etc
- Strategising, conducting user journey analysis basis various user cohorts for brands and take proactive measures and activate levers to ensure strong return on investment which in turn would lead to maximum order through rate.
- Discovering insights through integrated reporting tools and market trends to identify high potential restaurant chains for Ads & Online Ordering
- Maintain Zomato's PnL with respect to operating these brands on the platform
- Lining up growth activities in order to increase Online Orders on weekly/monthly basis based on customer insights in order to achieve targets as per Annual Operating Plan
- Acquired restaurants to be part of Gold and efficiently converted 80% of the assigned restaurants.
Associate Consultant
Goibibo
Gurgaon
08.2015 - 05.2017
- Onboarded and managed new client accounts to boost retention rates.
- Maintaining the healthy relationship with customers and hoteliers
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Education
MBA -
SCDL
Pune 05.2017 - 03.2019
Bachelor of Arts - Marketing
College of Vocational Studies
New Delhi 08.2010 - 06.2013
High School Diploma -
Gargi Girls School
New Delhi, DL 05.2008 - 06.2009
Skills
Account Management, Sales, Relationship building
undefinedAccomplishments
- Employee of the month - Zomato '2018
- Best performer Spot award - nearbuy.com '2020.
Timeline
Assistant Manager-Key Accounts
PayU Payments Private
08.2022 - Current
Senior Account Manager
Paytm
08.2020 - 08.2022
Senior Account Manager
Nearbuy.com
02.2020 - 08.2021
Central Account Manager
Zomato media private limited
06.2017 - 01.2020
MBA -
SCDL
05.2017 - 03.2019
Associate Consultant
Goibibo
08.2015 - 05.2017
Bachelor of Arts - Marketing
College of Vocational Studies
08.2010 - 06.2013
High School Diploma -
Gargi Girls School
05.2008 - 06.2009
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