Sudha Jha
New Delhi
Summary
Results-oriented Assistant Manager of Operations at Optum Global Solutions, specializing in process optimization and strategic growth. Led initiatives that streamlined operations and cultivated a collaborative team atmosphere. Proficient in data analysis and regulatory compliance, driving significant improvements in performance metrics and client satisfaction. Demonstrated expertise in project coordination and workforce management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Optum Global Solutions
Noida
04.2022 - Current
- Provided constructive feedback to enhance staff potential.
- Led implementation of innovative processes to enhance operations efficiency.
- Adapted company policies while reducing expenses.
- Guided new employees with expert leadership and insights.
- Built and nurtured strategic client connections.
- Oversaw activities ensuring alignment with objectives in production, sales and pricing.
- Executed operational tasks efficiently through detailed planning.
- Monitored performance metrics to ensure alignment with quality control standards.
- Collaborated with executives to provide updates on key projects and long-term planning efforts.
- Managed team to uphold superior service standards while fostering strong business relationships.
- Streamlined task assignments for improved efficiency and productivity.
- Delegated duties considering resource availability and individual strengths.
- Designed, introduced, and updated internal procedures to align with organizational goals.
- Ensured operational processes met compliance standards and policy guidelines.
- Combined efforts with counterparts to devise unique approaches for tackling operational difficulties.
- Facilitated cooperation among employees to accomplish routine duties.
- Participated in hiring efforts, focusing on matching skills to team needs.
- Documented performance trends to support workforce management decisions.
- Conducted daily staff meetings to pinpoint critical focus areas.
- Proposed creative strategies to boost team efficiency.
Management Trainee
Optum Global Solutions
Noida
08.2021 - 03.2022
- Contributed to the successful completion of goals as part of a multicultural group.
- Engaged in team meetings to address project progress and challenges.
- Created and executed marketing plans to expand client reach.
- Completed administrative duties involving accurate data management and file organization.
- Evaluated operational metrics for insights supporting leadership initiatives.
- Provided feedback and reviewed priorities during regular individual check-ins with staff.
- Oversaw inventory quantities and collaborated on supply chain operations.
- Engaged in recruitment activities, evaluating and choosing suitable candidates.
- Handled tense environments with calmness and effectiveness.
- Established quality control processes to maintain organizational standards.
- Worked with senior management to guarantee project implementation.
- Developed strategies to address and diffuse employee disagreements effectively.
- Contributed to the planning and execution phases of project management.
- Managed client concerns with effective customer service.
- Strengthened leadership skills by participating in professional development sessions.
Subject Matter Expert
Optum Global Solutions
Noida
06.2019 - 07.2021
- Evaluated performance metrics to determine successful strategies.
- Produced detailed process flow charts alongside comprehensive system diagrams.
- Led onboarding workshops to ensure familiarity with organizational protocols.
- Evaluated data to enhance comprehension of company outcomes.
- Coordinated multiple projects simultaneously and achieved all set deadlines.
- Fostered collaborative environment among colleagues and supervisors.
- Implemented corrective measures following root cause analysis of complaints.
- Provided individualized coaching to team members and managers to enhance work processes.
- Delivered specialized knowledge and direction to cross-functional teams in product development.
- Highlighted key areas needing enhancement, aiding crucial executive decisions.
- Offered subject matter expertise in meetings with senior leadership team to discuss potential opportunities.
- Formulated strategies to enhance operational efficiency.
Clinical Investigator
Optum Global Solutions
Noida
03.2015 - 05.2019
- Evaluated and authenticated customer documentation to mitigate identity theft risks.
- Mitigated risks by providing timely support for suspected fraudulent transactions.
- Analyzed and managed chargeback data, implementing measures to prevent financial loss due to fraudulent activity.
- Collaborated in team discussions to design innovative fraud prevention strategies.
- Prepared comprehensive documentation summarizing conclusions of investigations.
- Exhibited exceptional skills in resolving issues rapidly and thoroughly.
- Performed regular upkeep and restoration tasks.
Education
BPT - Physiotherapy
Amity University
Noida03-2014
Skills
- Cost Analysis Expertise
- Procurement Planning
- Meeting Scheduling
- Collaborative Team Formation
- Data-Driven Analysis
- Project Coordination
- Strategic Business Development
- Workforce Supervision
- Process Optimization
- Efficiency Enhancement Initiatives
- Policy Implementation
- Performance Monitoring
- Data-Driven Business Predictions
- Customer Relationship Management
- Supply Chain Coordination
- Regulatory Compliance Monitoring
Accomplishments
- Multiple Quarterly and Monthly Excellence/Employee award throughout & quality.
- New Product Launch, Ground Ops Planning, Hiring , Training, Mapping.
Certification
- AHIM 250 US Healthcare
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager of Operations
Optum Global Solutions
04.2022 - Current
Management Trainee
Optum Global Solutions
08.2021 - 03.2022
Subject Matter Expert
Optum Global Solutions
06.2019 - 07.2021
Clinical Investigator
Optum Global Solutions
03.2015 - 05.2019
- AHIM 250 US Healthcare
BPT - Physiotherapy
Amity University
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