Hi, I’m
SUDHA M
Bangalore
Sell your cleverness and buy bewilderment.
Rumi
Summary
Veteran Program/Project manager /client management bringing 17 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
18
years of professional experience
1
Certification
Work History
CENSANEXT Systems Pvt LtdBangalore
Manager - CS
10.2021 - Current
Job overview
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Onmobile Global Ltd
Associate Delivery Manager
09.2013 - 09.2021
Job overview
- End to end project management for product launches in client’s multiple telecom markets (India and International)
- ISO Audit: Worked closely with the IS team for one among the first ever ISO process audits in the company
- Ensured and carried out the implementation of the recommendations for updates to policies & procedures
- Program Management of Digital Storefronts of the company across markets (India and International)
- Refine PMO process and procedures
- Portfolio reporting and analysis
- Conduct and facilitate Daily stand-up meeting for BUG review
- Resulted in reducing TAT by 40%
- Conduct and facilitate Weekly Engg
- QA meet ups
- Resulted in reducing TAT by 20%
- Ensure the project is on track and within scope
- Customer liaising for gathering and preparing Project functional and Technical level requirement schedules
- Ensure the required QA/Engg
- Technical support is available to engineers at site
- Obtain Acceptance and sign off from the Reporter.
Onmobile Global Ltd
Senior Executive-Product Delivery
01.2011 - 08.2013
Job overview
- Results project: Educational results, published as SMS Alerts for end users of almost all major Indian Telco clients
- Union Budget Alerts: Live Union Budget alerts published as SMS alerts for end users
- Develop product positioning and messaging
- Sales enablement
- Prepare Launch plan of new products and releases
- Create and maintain product documents
- Understand competitive offerings and market requirements / gaps
- Identify customer / partner requirements
- Create and provide effective product messaging collaterals for Sales and Marketing teams
- Manage operations & ensure customer satisfaction
- Contest product development and operations.
OnMobile Global Limited
Senior Production co-ordinator
12.2005 - 12.2010
Job overview
- Implemented regionalized Voice portals, thus enhancing market reach and revenue
- Ring Back Tone audio clip process implementation
- Project delivery within agreed budget and timelines
- Vendor Management and Billing
- Identify customer / partner requirements
- Work with the User Experience (research) team and keep abreast of the changing user preferences
- Audio Post Production.
Education
Annamalai University
MBA (Information System)
05-2011
Kamarajar University
Bachelor of Computer Applications
05-2009
Anna University
DCE (Computer Engineering)
04-2005
Skills
- Project & Program Management
- Project Risk Management
- Sprint Planning and Release Cycle Management
- Pre-Sales Support
- Customer Relationship Management
- Lead Generation
- Complex Problem-Solving
- Cross-Functional Teamwork
- Project manager supervision
Certification
- Operations Management Foundations, LinkedIn, 2017
- Microsoft Project 2016 Essential Training, LinkedIn, 2017
- Project Management Foundations, LinkedIn, 2017
- Agile At Work, LinkedIn, 2017
Areas Of Interests
Automobiles, Cricket, Dance and Travel
Proud Moments
- regionalized voice portals for major telcos to enhance market reach and revenue
- Pat on the Back’ award for Project Management of the Contest product, 2016
- Pat on the Back’ award for handling multiple roles in Contest Product & Project Management, 2014
- Exemplary Award for contribution towards the success of Education Results Project, 2012
- Exemplary Award for contribution towards the Ring Back Tone audio clip process Implementation, 2010
Softwares And Tools
- Microsoft Project 2010
- Microsoft Visio 2010
- JIRA
- Pro Tools 7.4 and Adobe Audition 1.5
Personal Information
- Title: Project / Program / Delivery Management Professional
- Date of Birth: 03/03/84
- Marital Status: Married
Languages
English, Tamil, Malayalam and elementary Kannada
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager - CS
CENSANEXT Systems Pvt Ltd
10.2021 - Current
Associate Delivery Manager
Onmobile Global Ltd
09.2013 - 09.2021
Senior Executive-Product Delivery
Onmobile Global Ltd
01.2011 - 08.2013
Senior Production co-ordinator
OnMobile Global Limited
12.2005 - 12.2010
Annamalai University
MBA (Information System)
Kamarajar University
Bachelor of Computer Applications
Anna University
DCE (Computer Engineering)
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