Java, PHP, Net, JScript
SUDHA M
Senior System Engineer
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 7+ years.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Senior System Engineer (Server Infrastructure)
Oracle Cerner Corporation
08.2016 - Current
- Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications
- Gather customer requirements, analyze, implement, troubleshoot, and deliver solutions accordingly
- Collaborate with Developers, Testers, Product Owners, Client Executives, Support team, and other stakeholders to deliver solutions
- As a server team, responsible for administrative tasks, security issues, end-user application validations and checkouts, and providing technical solutions to the users.
- Established monitoring procedures to track system performance metrics and identify areas requiring optimization or improvement urgently.
- Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
- Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.
- Managed large-scale projects, ensuring timely completion within budgetary constraints while maintaining quality standards.
- Migrated and deployed solutions for 18+ customers, translating 50+ environments to new systems successfully
- Worked on Live Production events (Windows 2012 to 2019 Migration) with a 100% success rate
- Mitigated client downtime to < 3 hours for critical production activities and maintained the same
- Accomplished application-specific upgrades as per client requirements on 70+ in-owned and client data center architectures
- Interact with customers regularly to understand their problems and resolve issues within the SLA or OLAs
- Experienced in working on client outages, escalations, and incidents and providing feasible and strategic solutions
- Install, Configure, deploy, and troubleshoot Windows OS 2003/2008/R2/2012/R2/2016/2019Server
- Install and upgrade third-party software on different server architectures
- Part of the recovery team and performed the bare metal Disaster Recovery backup and restore of C: D drives etc
- Tools Used: TreeSize, Crypt Tool, Packet Tracer, Wireshark, FiddlerTrace, BMC Appsight for Windows system console, Rumba for mainframe, Xmatters, Apache Logs viewer, CMS, SCCM, JIRA, Remedy, Office 365, CA Service Desk, and automation tool.
Internship
Eazibiz Solution Pvt Ltd
01.2014 - 06.2014
- Developed an 'ERP Project' for the school management system
- Designed the front-end layouts and upgraded the ERP daily basis
- Maintained the entire school database and worked as a team to develop an e-learning site.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Internship
Pranas Technologies
04.2011 - 05.2011
- Attained practical knowledge on computer hardware
- Experimented and assembled the physical parts of a computer.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
Master of Computer Application -
GR Govindarajulu School of Applied Computer Technology
Coimbatore, India 01.2011 - 04.2014
Bachelor of Science (Information Technology) -
Avinashilingam University For Women
Coimbatore, India 01.2008 - 04.2011
Skills
Customer proposals
Cloud services
Troubleshooting
Disaster Recovery Planning
Network infrastructure administration
Websites
Certification
AWS Solution Architect, AWS03379575, https://aws.amazon.com/verification
Accomplishments
- Achieved best "Outgoing Team Award" in career counseling development program conducted by Vertical Eye Ltd.
- Certified under the National Service Scheme (NSS) with DISTINCTION during undergraduate.
- Obtained Infinity Award for valiant efforts and contributions towards migration projects.
- Awarded excellence in the field of "Commit & Deliver, Engage & Collaborate" values in the Cerner Corporation.
Software
My SQL
Windows server 2012, 2019
Linux
Timeline
Senior System Engineer (Server Infrastructure)
Oracle Cerner Corporation
08.2016 - Current
Internship
Eazibiz Solution Pvt Ltd
01.2014 - 06.2014
Internship
Pranas Technologies
04.2011 - 05.2011
Master of Computer Application -
GR Govindarajulu School of Applied Computer Technology
01.2011 - 04.2014
Bachelor of Science (Information Technology) -
Avinashilingam University For Women
01.2008 - 04.2011
Skillset
- Server Support - Windows Server 2012 R2, 2019, Active Directory, Windows Server Backup (VSR, SSR, Networker), VMWare vSphere, Hyper-V, ESXi, ITIL Framework, PowerShell, SQL, DBMS, SDLC, Cloud Computing, Operating Systems, AWS(Basic), Azure (Basic), Linux(intermediate)
- DevOps- Terraform, Docker, Kubernetes (Basics)
- Web development & design- HTML5, CSS, BOOTSTRAP, PHP, Java, JavaScript, SQL, Python, MS Excel, Word & PowerPoint, GitHub.
Internship
- Eazibiz Solution Pvt Ltd, Coimbatore, 01/2014, 06/2014, Developed an "ERP Project" for the school management system., Designed the front-end layouts and upgraded the ERP daily basis., Maintained the entire school database and worked as a team to develop an e-learning site.
- Pranas Technologies, Coimbatore, 04/2011, 05/2011, Attained practical knowledge on computer hardware., Experimented and assembled the physical parts of a computer.
Skillset
- Server Support - Windows Server 2012 R2, 2019, Active Directory, Windows Server Backup (VSR, SSR, Networker), VMWare vSphere, Hyper-V, ESXi, ITIL Framework, PowerShell, SQL, DBMS, SDLC, Cloud Computing, Operating Systems, AWS(Basic), Azure (Basic), Linux(intermediate)
- DevOps- Terraform, Docker, Kubernetes (Basics)
- Web development & design- HTML5, CSS, BOOTSTRAP, PHP, Java, JavaScript, SQL, Python, MS Excel, Word & PowerPoint, GitHub.
Internship
- Eazibiz Solution Pvt Ltd, Coimbatore, 01/2014, 06/2014, Developed an "ERP Project" for the school management system., Designed the front-end layouts and upgraded the ERP daily basis., Maintained the entire school database and worked as a team to develop an e-learning site.
- Pranas Technologies, Coimbatore, 04/2011, 05/2011, Attained practical knowledge on computer hardware., Experimented and assembled the physical parts of a computer.