Sudha Priyanka

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Led quarterly customer service meetings to review performance and set goals for improvement.
• Implemented rewards program that encouraged repeat business and strengthened customer relationships.
• Collaborated with product team to communicate customer feedback, resulting in product enhancements.
• Improved resolution time with effective problem-solving for customer complaints.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Identified and resolved discrepancies and errors in customer accounts.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• - Took full ownership of customer queries from initiation to resolution, ensuring smooth, efficient service without handoffs between departments.
• - Provided comprehensive solutions to complex customer issues, adapting to a fast-paced, dynamic environment.
• - Proactively engaged with customers to identify areas of improvement and drive service optimization.
• - Thrived in a rapidly changing environment, continuously learning and adapting to new processes and tools.
• - Identified and addressed weak areas within operations, suggesting and implementing solutions for service enhancement.
• - Fostered a collaborative team environment by actively supporting colleagues and sharing knowledge to achieve team goals.
• - Engaged in cross-functional teamwork, ensuring alignment on customer service objectives and maintaining consistent service delivery.
• - Contributed to the company’s sustainability goals by promoting renewable energy solutions and educating customers on climate change impact.
• - Advocated for personal and organizational responsibility in sustainability efforts, supporting the company’s environmental initiatives.
• Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Conducted regular self-assessments of performance, seeking opportunities to expand skillset through ongoing training and development programs.
• Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
• Improved overall customer experience by proactively identifying areas for process improvement within the support department.
• Contributed to increased sales by upselling products and services when appropriate during support interactions.
• Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
• Demonstrated computer skills for data entry and answered broad variety of inquiries.
• Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.

· Ensure accurate and timely processing of employee life cycle events including onboarding, contract changes, promotions, transfers, and offboarding.

· Maintain and audit employee records and HR databases (HRIS), ensuring data integrity, compliance with GDPR, and alignment with internal policies.

· Collaborate with Payroll and Finance teams to ensure smooth payroll processing, addressing any discrepancies or changes in a timely manner.

· Respond to HR-related queries from employees and managers, delivering first-line support and escalating complex matters as appropriate.

· Monitor and track key HR metrics such as absenteeism, turnover, and probation outcomes, providing reports and insights to management.

· Support HR compliance activities, including preparation for internal audits and adherence to employment laws and company regulations.

· Administer leave management processes (maternity/paternity, sick leave, holiday requests), ensuring all documentation and system updates are completed accurately.

· Assist in maintaining and updating HR policies, templates, and standard operating procedures (SOPs) to reflect best practices and regulatory updates.

· Facilitate smooth onboarding experiences by coordinating pre-employment checks, induction schedules, and system access for new starters.

· Drive process improvement by identifying operational bottlenecks and recommending solutions to improve efficiency and service delivery.

· Provide administrative and logistical support for performance reviews, training sessions, and employee engagement initiatives.

· Coordinate with IT, Facilities, and Security for employee moves, system access changes, and workspace setup as part of HR operational tasks.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Analyzed customer data to identify trends and anticipate customer needs.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
• Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
• Facilitated training sessions for new employees, ensuring smooth onboarding process.
• Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.