Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Affiliations
Accomplishments
Timeline
Generic

Sudha Rajan

Bengaluru

Summary

Strategic HR Leader with over 12 years of experience in HR business partnering and talent management across Europe, India, the UK, and the US. Proven track record in managing the hire-to-retire cycle for three global business accounts, leveraging automation and predictive analytics to enhance workforce planning and performance management. Adept at driving organizational change, M&A processes, and policy harmonization while ensuring compliance with local laws. Expertise in data-driven decision-making through HR dashboards and a commitment to fostering positive employee experiences across diverse teams.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager HR

Prodapt Solutions Pvt. Ltd.
Bengaluru
10.2019 - Current
  • Company Overview: My Value Stories (https://career-portal.prodapt.com/our-values/depth-details/)
  • Managing 3 Business Accounts comprising 1500 employees across different countries and accounts
  • Driving people strategy at all levels by partnering with leaders to implement solutions that cater to business challenges & manage challenging conversations during various org
  • Level changes and difficult scenarios
  • Act as an independent strategic business partner to senior management, leading organizational reviews, talent identification, succession planning initiatives, leadership development and DEI initiatives
  • Conducting monthly and quarterly business reviews with business leaders to showcase talent & attrition analytics of their span and proactive identification of critical talents and their retention needs
  • Cross functional collaboration with CoEs -Talent Development team to create Training Need Analysis, OD interventions, Compensation & Benefits, Talent Acquisition to define and execute a positive and impactful end to end employee experience
  • Compliance with organizational policies and local laws, implementation of GDPR and six sigma-based processes
  • Managed HR data governance via data warehouse project, GDPR implementation and transitioned to Global shared services team
  • Attrition management and analysis – Exit process, post exit process and survey, Root Cause Analysis of the span and organization data
  • Ensuring talent retention is above 80% and attrition between 10-20%
  • Initiated weekly mood survey for the span and automated it via in-house bot
  • Responsible for employee life cycle from onboarding to exit cycle
  • Ensuring NPS score for each of the employee experience is 75% and above
  • Rewards & Recognition – Revamped the recognition program in the digital platform and responsible for monthly, quarterly and annual recognition programs
  • Collaboration with clients to drive rewards program sponsored by them
  • My Value Stories (https://career-portal.prodapt.com/our-values/depth-details/)
  • Increased onboarding SLA to 90% by creating an Onboarding automator in excel using macros and power pivots
  • Employee Experience framework to improve digital onboarding experience for new Prodaptians
  • The new e-Induction module has assimilated 1000 new Prodaptians (aka employees) since Sep’21 with M-o-M onboarding NPS of 90+, increasing offer conversion ratio to 82 from 65
  • Reduced manual effort by 100% - Tracking of individual 9-box grid by integrating it into PowerBI, thereby enabling data driven discussions for HRBP and Talent Development team to plan Critical Talent identification, succession planning and other marquee programs in the organization
  • Reduced manual effort by 95% & saving of 2.4 million on all employee engagement activities by HRBP using Bot instead of excels and using AI for consolidation and summarization of the data
  • Productive and 100% trackable engagement of employees developed through an internal engagement bot and employee assistant bot with the help of in-house developers
  • Eradicated the KPI assessment bias by Standardizing the performance management KPIs across all roles and career streams (based on career path) and auto populated the standard templates in the PMS platform
  • Designed Skill-map portal in collaboration with TD Head and senior stakeholders across organization (this portal is under development process)
  • Purpose: Provide transparency and access to real-time skill taxonomy to Leaders, Business Heads, managers and employee themselves, creation of employee skill profile, auto-match to internal roles based on real-time skills, AI based skill suggestion and career coach

HR Business Partner

Williams Lea Tag
Chennai
11.2015 - 10.2019
  • Support and plan day-to-day operations as well as ongoing process improvements
  • Key role in employee and organizational development; implementing tools and programs to grow and retain employees, spearheading changes in systems and processes, facilitate vertical and lateral career growth paths for employees
  • Plan and conduct monthly welfare events for teams to include cultural, community service, sports, intellectual, etc
  • Responsible for Rewards & Recognition in the division
  • Review and analyse business’s data to identify trends and recommend solutions to improve performance, retention and employee experience
  • EOS (Employee Opinion Survey) – Regional Champion for India
  • Involved in end-to-end process of liaising with Global team for running Employee Opinion Survey across the organization
  • Reviewing EOS Scores of each department, diving, monitoring and analysis of action plan derived for each team and support the business heads to achieve higher scores each year
  • In this model the HR Business Partner is responsible for interfacing with CoE of L&D and the internal stakeholders
  • Enable CoE of L&D build internal training capabilities that addresses the employee development and business needs
  • Identify OD intervention across the business and interface with CoE of L&D to address them
  • Training Need Analysis – once a year for all roles
  • Create tools and programs that integrate, grow and retain employees within the vertical
  • Manage the dispute resolution process within the vertical
  • Conduct open houses; skip level meetings with the Managers / employees to understand the issues/concerns
  • Provide input from a compensation perspective for salary increases or promotions recommended to Corporate HR
  • Keep track of market information regarding changes in salary levels
  • Implement the Performance Management Process within the vertical
  • Responsible for managing the PIP process for employees
  • Ensure all employees have time bound Career Development Plans
  • Manage the transfer and promotion process for vertical
  • Responsible for managing the internal job postings process in liaison with the TA team
  • Implementation of ‘Career Architecture’ for India - Objective was to focus employee’s current performance and potential as well as employee’s future potential which helps to identify and give proper development of skills and increased responsibility
  • Integration of company HR policies into HRMS Tool for the organization
  • Competency mapping and grading of all roles in my span, in liaison with L&D
  • Initiated Mentorship program, Manager Feedback Survey, Promotion Recommendation Panel for Manager Grade & Above
  • Revamping of Exit and Onboarding process
  • Part of POSH & CSR Committee
  • Received CEO Award for Living Responsibility
  • Nominated by stakeholders for ‘Exceptional Client Focus’ award

HR Consultant

Scope International, Standard Chartered Bank
Chennai
09.2014 - 11.2015
  • Managed HR compliance projects across global operations, ensuring adherence to banking standards
  • Led the Project Screen program to mitigate compliance risks & developed Root cause analysis reports
  • Engaged with vendors and country-specific teams to manage HR processes and improve operational efficiency
  • Played a pivotal role in compliance projects that streamlined global workforce management processes and reduced risk across the bank
  • Awarded ‘Business Excellence’ for spearheading and successful completion of the Project

HR Business Partner

Serco Global Services
Chennai
03.2012 - 11.2013
  • Served as the primary HR Business Partner for a business vertical comprising 900+ employees, focusing on talent management, workforce planning, and employee relations
  • Worked with business leaders to drive succession planning, performance management, and career development initiatives to support the business's strategic goals
  • Acted as the first point of contact for HR-related issues, including discipline, performance, and employee relations, ensuring timely resolution and alignment with company policies
  • Conducted regular People Review Forums (PRFs) to assess employee performance and development, ensuring alignment with organizational goals and identifying potential candidates from the pool of STEP and LEAD
  • Managed the internal job posting and transfer process, promoting talent mobility and career progression across the organization
  • Increased employee retention by implementing effective talent management practices, including career development and succession planning
  • Played a key role in improving performance management processes, resulting in enhanced employee productivity and organizational performance
  • Awarded the “Best Performer’ within a year of joining

Education

MBA - Human Resources

Annamalai University
12.2024

Postgraduate - Biotechnology

VIT University
Vellore

Graduate - Biotechnology

Sardar Patel University
Gujarat

Skills

  • Succession planning
  • Employee engagement
  • Employee relations
  • Global HR experience
  • Workforce planning
  • HR leadership
  • Staffing optimization
  • Exit interviews
  • Orientation preparation
  • Employee morale management
  • Leadership development
  • HR analytics
  • Employee retention
  • Diversity and inclusion
  • Onboarding and orientation
  • Benefits programs
  • Labor relations
  • Compliance
  • Performance appraisal
  • HR policies and procedures
  • Policy enforcement
  • HRIS management
  • Grievance handling and redressal
  • Workforce improvements
  • Policy making and enforcement
  • Job analysis
  • Talent management
  • Compensation analysis
  • Organizational development
  • System implementation

Certification

  • Certified HR Business Partner (HRBP)
  • Certified by NASBA in Developing cross-cultural intelligence
  • Giftwork Certified Manager
  • Emotional Intelligence in Practice

Awards

  • Top 100 Great Managers, 03/2023, GMI and NHRD
  • Giftwork Certified, GPTW
  • Featured in the company’s website for value story of ‘Depth’, Prodapt
  • Awarded ‘Spotlight’ for successful implementation of HR DataLake project
  • Strategic presentation to senior management UK based client for talent management solutions

Languages

  • English, Fluent
  • Hindi, Fluent
  • Gujarati, Fluent
  • Tamil, Fluent
  • Malayalam, Basic
  • Kannada, Basic

Affiliations

· Top 100 Great Managers 2022-23 by GMI and NHRD

· Giftwork Certified by GPTW

· Featured in the company’s website for value story of Depth My Value Stories

· Awarded ‘Spotlight’ for successful implementation of HR DataLake project

· Received CEO Award for Living Responsibility

· Nominated by stakeholders for ‘Exceptional Client Focus’ award

Awarded ‘Business Excellence’ for spearheading and successful completion of the Project in Scope, Standard Chartered Bank

Awarded the Best Performer within a year of joining in Serco

Accomplishments

  • · Strategic presentation to senior management UK based client for talent management solutions, which helped us retain the business program

Timeline

Senior Manager HR

Prodapt Solutions Pvt. Ltd.
10.2019 - Current

HR Business Partner

Williams Lea Tag
11.2015 - 10.2019

HR Consultant

Scope International, Standard Chartered Bank
09.2014 - 11.2015

HR Business Partner

Serco Global Services
03.2012 - 11.2013
  • Certified HR Business Partner (HRBP)
  • Certified by NASBA in Developing cross-cultural intelligence
  • Giftwork Certified Manager
  • Emotional Intelligence in Practice

MBA - Human Resources

Annamalai University

Postgraduate - Biotechnology

VIT University

Graduate - Biotechnology

Sardar Patel University

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Sudha Rajan