Sudha Rani Koduru

Inside Sales Specialist and supporting MB Business - South

Server Solutions Design: Design and implement Server solutions tailored to meet customer requirements, utilizing award winning Dell severs.

Technical Expertise: Provide in-depth technical knowledge and support for Dell’s server products and solutions

Customer Support: Assist customers with troubleshooting and resolving server-related issues, ensuring high levels of customer satisfaction.

Performance Optimization: Monitor and optimize server system performance to ensure efficient and reliable operation

Data Management: Oversee data storage, backup, and recovery processes to protect customer data and ensure business continuity.

Collaboration: Work closely with engineering, and other teams to deliver comprehensive solutions.

Data Accuracy: Regularly update and verify customer information to ensure accuracy and completeness in SFDC. Reporting and Analytics Platforms: Leverage internal tools like Sales work, DSA, and Microsoft Teams for efficient communication and project management.

Development: Stay updated on the latest storage technologies and trends, and provide training to customers and internal teams.

Working on RFPs, RFIs, and designing the appropriate solution after analyzing the raw data from the system provided by the customer, preparing a presentation with the solution design of the new system (EMC Product), which contains a comparison of the old and new systems, including power consumption, cost comparison, system performance, and size comparison. Provide complete technical solution for the client. Worked on innovative proposals and quickly turned around Proof of Concepts (PoC).

• Responsible for growing the business in existing accounts and acquisition of new logos for EI team members.
• Identify opportunities by secondary researching, market intelligence and identifying potential accounts, understanding the prospect’s business model pain areas building rapport, providing technical information and explanation about the product using Live Optics to improve the overall India Upgrades number.
• Working closely with stake holders and customers to generate opportunities for Upgrades of existing install base in incremental revenue for the team.
• Regular interlocks with Account Executive(AE) & Systems Engineer (SE) and TSR based on upgrade requirements and solutions.
• Handling end to end EI upgrades requirements of the customers. Start from providing solutions, quoting, follow up of quotes, processing purchase orders, providing after sales support until the order is delivered. Extra mile – Ensuring the provided solutions works best for the customer as per customer satisfaction.
• Manage activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth execution of sales and order processing. Assisting and ensuring technical, service support to clients and resolving their issues/ concerns.

• Working as Inside Sales Product Specialist in managing EI upgrade business for Global Alliance and PAN India.
• Proposed accounts planning with Internal stake holders and partners.
• Worked closely with partners to generate opportunities for Upgrades in incremental revenue for Dell.
• Handling end to end EI upgrades requirements of the customers. Start from providing solutions, quoting, follow up of quotes, processing purchase orders, providing after sales support until the order is delivered. Extra mile – Ensuring the provided solutions works best for the customer as per customer satisfaction.

• Responsible of handling LE/PUB/G500 accounts by generating revenue/margin through spare parts.
• Maximum conversion of quotes to orders through timely follow ups.
• Have surpassed the given targets Quarter on Quarter till date.
• Part of TSR mentorship program for ATG Spares.
• Trained new joiners and conducted training sessions on enterprise parts.
• Been a one point of contact for any escalations in the team.
• Volunteer of ATG Fun club, arranging FUN activities for the team.

• Worked as best customer care specialist for the project called Super Rewards.
• Since it is a new launch in Social Media like Facebook, managed to learn the process on own and able to assist team members as well.
• Ensure that the team meets all productivity targets of cases– Turnaround time for Client/Process/ Site specific reports and Dashboards.
• Daily allocation of work between team members.
• Monthly and Weekly Conference Calls with customer and Service to leaders in India and US to share learning and discuss cases we handled.

• Support Norton Virus Products.
• Resolve technical errors customers receive while using the Anti-Virus products.
• Upsell for additional subscription.
• Achieve the monthly target.
• Have been awarded for the Best Performance twice.
• Won weekly and monthly awards for overall performances.
• Supported new joiners with the training and maintaining Sales report of the team.