Sudha Singh

• Sustained employee technology green compliance posture throughout the year.
• Achieved cost savings by optimizing storage on SharePoint sites.
• Directed compliance management for ETPs, risks, and issues in Employee Technology Team.
• Oversaw incident, problem, and change management initiatives effectively.
• Managed service request fulfillment and introduction of services via SPOC collaboration.
• Delivered continuous support for Microsoft O365 and Google applications to over 130,000 global employees.

Deployed global Microsoft Team Rooms solutions for hybrid meeting spaces.

Successfully set up over 500 new meeting rooms in two years during pandemic challenges.

Directed PMO efforts for network requirements associated with new Unilever office projects.

• Reviewed normal, standard, and emergency changes as a change management analyst.

Conducted compliance audits across all sectors of IBM, both public and private.

Performed background verification checks for American Express employees, resolving vendor-raised insufficiencies within specified SLAs.

Published daily reports on open non-compliance issues and patching status to enhance oversight.

• Facilitated Daily Service Review calls, documented minutes of meeting, and ensured follow-up on open actions.

• Successfully coordinated project efforts with Project Managers for seamless execution.

Managed timely creation and uplifting of purchase orders to mitigate bypass risks. Monitored purchase order approval status using Order Now tool for efficient processing. Collaborated with stakeholders to ensure thorough review and approval of PO requests.

• Validated purchase orders to prevent funding discrepancies during invoicing.

Executed cost validation for IBM services supplied by AT&T, enhancing financial accuracy. Resolved discrepancies by raising timely queries with suppliers under defined SLAs. Designed and implemented process improvements to drive operational effectiveness. Verified monthly invoices from AT&T against delta sheets prior to payment authorization. Took ownership of all data networking expenses in North Region IBM UK, generating monthly reports. Administered sign-off procedures for MSA invoices from AT&T to ensure compliance standards. Monitored costs through detailed spreadsheets and tracked international orders for accurate allocations.

• Streamlined vendor management for BT, AT&T, and Vodafone to meet organizational demands.

• Managed network service requests across multiple vendors to ensure timely delivery.