Sudhagar Devaraj
Tamil Nadu
Summary
Over 8+ Years of Technical Experience as a Claims handling with Expert in Accuracy, Identifying, Comparing and Resolving claims.
Overview
9
9
years of professional experience
Work History
SUBJECT MATTER EXPERT
COGNIZANT TECHNOLOGY SOLUCTIONS INDIA PVT LTD
01.2023 - 10.2025
- Spearheaded the development of training modules resulting in an increase in team productivity.
- Working on International claims and verifying and analyzing the member’s contracts with the Insurance Company.
- Carrying out Internal Quality Check for the associates and providing necessary feedback.
- Interacting with Client and resolving the queries regarding the contracts of members.
- Checking and Verifying the Claims Details.
Sr. CSA
FIRSTSOURCE SOLUTIONS LTD
07.2021 - 01.2023
- I do audit file which is completed by operation team.
- I do schedule meeting based on error finding.
- I do prepare data based on error and publish it to operation team.
- Sharing process related question to operation team and improve Quality percentage.
- Conducting Internal Root-Cause Analysis with Process Executives (RCA).
BOA
WIPRO LTD
01.2020 - 03.2021
- Being as POC for allocating workload.
- Working on clarification emails.
- Co-ordinated with the various Processor and the client regarding the process updates.
Process Executive
Accenture Service PVT LTD
04.2016 - 11.2019
- Handling claims from client side.
- Checking the claims are processed at the correct benefits.
- Analyze and decide whether to pay or deny the claim.
- Everyday maintaining the client requirement such as SLA within TAT and Quality.
Education
BBA -
Thiruvallur Arts & Science college
HSC -
Govt HSS B.Mutlur
SSLC -
Govt HSS B.Mutlur
Skills
- Claims Adjudication
- International claims handling
- Audit Assistance
- Root Cause Analysis
- Data Entry – Typing Speed 45wpm
Accomplishments
- Got many appreciation mails from clients for delivering results within deadlines.
- Spot light award for two months.
- Best performance award for three months.
- R&R award for two times.
Languages
- Tamil
- English
Personal Information
- Passport Number: Y9936713
- Father's Name: Devaraj V
- Date of Birth: 06/15/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
SUBJECT MATTER EXPERT
COGNIZANT TECHNOLOGY SOLUCTIONS INDIA PVT LTD
01.2023 - 10.2025
Sr. CSA
FIRSTSOURCE SOLUTIONS LTD
07.2021 - 01.2023
BOA
WIPRO LTD
01.2020 - 03.2021
Process Executive
Accenture Service PVT LTD
04.2016 - 11.2019
BBA -
Thiruvallur Arts & Science college
HSC -
Govt HSS B.Mutlur
SSLC -
Govt HSS B.Mutlur