Curiosity to know about Universe and the Experiments, Watching Discovery Channel, BBC Earth and Animal planet and Observing People
SUDHAKAR CHAND
Hotelier
Kolkata,West Bengal
Summary
Experienced guest relations professional offering a year experience at facilities. Positive, upbeat and dependable with strong communication, multitasking and team leadership abilities.
Overview
2
2
years of professional experience
18
18
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Front Office Assistant
Zip By Spree Hotel Avishi Greens
Manali
08.2021 - 03.2022
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed daily logs for management review.
- Reviewed and updated customer information in database for accuracy.
Senior Front Office Associate and in
Hotel KLG Starlite
Chandigarh
03.2022 - 05.2022
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Guest Relation Executive
Sodexo India P.v.t. Ltd
Barmer
05.2022 - Current
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Described facility amenities to guests and set up services such as interpretation and deep cleaning.
- Checked documentation and corrected issues in prompt fashion.
- Motivated and rewarded employees to improve engagement.
- Monitored guest feedback, using to improve service and departmental operations.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Managed and improved customer service functions for reception and lounge areas.
Education
Bachelor of Science - Hotel Management
The Institute of Hotel Management,
Guwahati 08.2018 - 09.2021
Bachelor Of Hotel Management - Tourism And Travel Management
IGNOU
Guwahati 08.2018 - 09.2021
High School Diploma -
Titagarh Anglo Vernacular High School
Kolkata 08.2012 - 05.2014
Secondary Education - All Compulsory Subjects
East Land Vidya Mandir High School
Kolkata 04.2002 - 04.2012
Skills
I can be able to perform under pressureundefined
Certification
The Industrial Training from ITC Sonar & ITC Royal Bengal- 100 Day
Interests
Hobbies to Listening Audio Stories & Books
Listening to audiobooks builds listening skills, attention span and helps to build the capacity to focus. Hearing new words, independent of or in combination with reading them can significantly help with comprehension and vocabulary. And it is with the same with Reading Books and it helps to learn as second language.
Additional Information
I've been awarded with 'Atithi Devo Bhava' for my good performance towards my guest and clients.
Timeline
Guest Relation Executive
Sodexo India P.v.t. Ltd
05.2022 - Current
Senior Front Office Associate and in
Hotel KLG Starlite
03.2022 - 05.2022
Front Office Assistant
Zip By Spree Hotel Avishi Greens
08.2021 - 03.2022
The Industrial Training from ITC Sonar & ITC Royal Bengal- 100 Day
12-2019
Bachelor of Science - Hotel Management
The Institute of Hotel Management,
08.2018 - 09.2021
Bachelor Of Hotel Management - Tourism And Travel Management
IGNOU
08.2018 - 09.2021
High School Diploma -
Titagarh Anglo Vernacular High School
08.2012 - 05.2014
Secondary Education - All Compulsory Subjects
East Land Vidya Mandir High School
04.2002 - 04.2012
Similar Profiles
Shivani Dhanpal WasnikShivani Dhanpal Wasnik
Front Office Associate at Zip By Spree Hotel ChakanFront Office Associate at Zip By Spree Hotel Chakan
Pradip LakaiPradip Lakai
Cleaner at Spree EnterprisesCleaner at Spree Enterprises
Liana WeiLiana Wei
Sales Representative at OHYO Spree (Claw machine Arcade)Sales Representative at OHYO Spree (Claw machine Arcade)