Software Testing-Manual Testing
Sudhakar Chinnappan
Chennai
Summary
Flexible Client Advisor with experience efficiently resolving issues for banking clients and providing operations support. Talented at selling various banking products and services with excellent understanding of basic bank transactions. Dedicated to working weekends and evenings to achieve necessary tasks and meet customer needs.
Goal-oriented manager with distinguished experience in two industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Compiled and analyzed data to determine approaches to improve sales and performance.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Senior Client Partner
Access Healthcare
Chennai
07.2020 - 02.2022
Being proactive and knowledgeable consultant, support and ally for clients.
Responsible for ensuring that the agency is meeting the client's objectives, planning and delivering high quality, effective activity and evaluating the impact of this activity.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record,consistently arriving to work ready to start immediately.
Identifying patterns and trends in denials of medical claims and resolving it with accuracy
Customer Support Representative
NTT DATA
Chennai
02.2018 - 07.2020
Trained new personnel regarding company operation,policies and services.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Utilizes Client-Specific software to manage and conform patient data,such as insurance,demographic and medical history information.
Worked to resolve medical claim problems,improve operation and provide exceptional customer service.
Education
BE - Electronic And Communication Engineering
Madha Engineering College
Chennai 05.2013 - 06.2017
H.S.C - Computer Science
Vijayanta Model Hr Sec School
Chennai 04.2012 - 04.2013
S.S.L.C - Computer Science
Kendriya Vidyalaya O.C.F
Chennai 03.2010 - 03.2011
Skills
Customer consultations
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved by completing Task with accuracy and efficiency.
Affiliations
- Institute of Electrical and Electronics Engineers
- National Association of Social Workers
- International Association of Administrative Professionals
- Association of Information Technology Professionals
Software
Excel -Pivot Knowledge
System Troubleshooting
Certification
CSP - Certified Sales Professional
Timeline
CPSP - Certified Professional Sales Person
04-2022
CSP - Certified Sales Professional
03-2022
Senior Client Partner
Access Healthcare
07.2020 - 02.2022
Customer Support Representative
NTT DATA
02.2018 - 07.2020
BE - Electronic And Communication Engineering
Madha Engineering College
05.2013 - 06.2017
H.S.C - Computer Science
Vijayanta Model Hr Sec School
04.2012 - 04.2013
S.S.L.C - Computer Science
Kendriya Vidyalaya O.C.F
03.2010 - 03.2011
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