Sudhakar Desai

Products : IOT| RFID| Tampered evidence Products| Secured QR Code| GPS Tracking| SAAS Platform| Mobility platform| API Integration| GIS| Power BI

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Managed end-to-end product lifecycle for software and hardware projects to enhance user satisfaction.
• Oversaw product portfolio performance by evaluating industry trends and competitor strategies for growth.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Monitored customer feedback and market dynamics to refine product strategy and positioning.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.
• Developed comprehensive product roadmaps, setting clear vision and direction for development team.
• Identified improvement areas in existing products and implemented enhancements to boost value.
• Developed comprehensive product roadmaps with key milestones to ensure timely launches.
• Conducted stakeholder interviews and user research to establish actionable product requirements.
• Performed ongoing market research to inform strategies and maintain competitive advantage.
• Analyzed user behavior data to identify UX issues and recommend necessary improvements.
• Monitored industry trends and identified opportunities for innovation within the product portfolio.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Managed vendor relationships to ensure timely delivery of high-quality components and materials.
• Improved product functionality with innovative design solutions, resulting in increased sales conversions.

Products : GPS Tracking| IOT Sensors| SIM Monitoring| Fuel Monitoring| API Integration| GIS| In-plant Automation| RFID| EPOD| SaaS Platform| Mobility Platform| OBD Tracking| Tableau/Power BI.

• Gathered product requirements and user stories to guide functionality development for customers and internal teams.
• Streamlined Electronic Proof of Delivery (EPOD) module development, ensuring seamless software repository management.
• Optimized user experience by incorporating customer feedback into product improvements.
• Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
• Collaborated with the development team on technical requirements and product documentation for clear communication.
• Conducted early UX brainstorming sessions, integrating customer feedback to enhance product design.
• Performed comprehensive market research to analyze industry trends and competitor offerings for strategic planning.
• Partnered with sales, marketing, and support teams to launch products on schedule and within budget.
• Created detailed product documentation to inform internal teams about upcoming features and products.
• Facilitated daily meetings to align project requirements with development teams through various agile ceremonies.
• Provided ongoing support to internal teams regarding product functionality, features, and best practices.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Developed complex dashboard and reporting tools to track business performance metrics.

• Managed centralized database for implementing agencies, tracking component-wise fund disbursements from state and district sources.
• Delivered training sessions for district stakeholders on application usage.
• Provided technical support to ensure application functionality and user satisfaction.
• Resolved client inquiries efficiently to enhance service delivery.

• To provide online troubleshooting and testing with the help of the NOC team for connectivity issues with PRI, VPN, DIA, L3VPN, and lease lines.
• Maintains communication with the customer throughout the problem resolution process and the actions taken.
• Provide the RCA.
• Providing voice and email technical help desk services.
• Basic working knowledge of SQL, UNIX, and Linux operating systems.