Sudhakar G S
Bangalore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Digital Services
Samsung Authorized Service Center
Bangalore
09.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented customer service policies and procedures to ensure positive customer experience.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Conducted regular performance reviews with team members to assess individual progress towards goals
DTP Operator
Airtel DTH Service Center
Bangalore
06.2017 - Current
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Analyzed data to identify trends in customer inquiries and feedback for process improvement initiatives.
- Monitored call volume to ensure adequate staffing levels were maintained during peak times.
- Provided guidance and support to team members regarding complex customer inquiries.
Service Center Manager
Canto International-Authorized Samsung Service Center
Bangalore
06.2013 - 01.2017
Education
Mechanical Engineering
DAKLSD
Skills
- Decision-Making
- Digital Marketing Strategy
- Problem-solving abilities
- Equipment Installation
- Relationship Building
- Goal Setting
- Organizational Skills
Language
- Kannada
- English
Address
dlajsdj
date of birth
- asdjhkla
Nationality
Indian
Timeline
Digital Services
Samsung Authorized Service Center
09.2023 - Current
DTP Operator
Airtel DTH Service Center
06.2017 - Current
Service Center Manager
Canto International-Authorized Samsung Service Center
06.2013 - 01.2017
Mechanical Engineering
DAKLSD
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