Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Details
Timeline
Generic
Sudhakar Katikireddy

Sudhakar Katikireddy

Lead Consultant
Hyderabad

Summary

Accomplished Project Manager at Telstra with a proven track record of successfully overseeing programs such as NBN delivery and Telstra Wholesale process. Transition Leadership experience serving global clients for Infrastructure/Migration/Transition/Transformation projects in the Telecom industry. Expertise in Service delivery, Managed Services, Network Operations, Implementation, Consulting, and Operations with a thorough understanding of Network architectures and business strategies. Known for driving service delivery strategies in demanding project environments and managing large-scale network operations for a leading Tier-I operator in India, achieving target revenues for service delivery.

Overview

20
20
years of professional experience
6
6
Certifications

Work History

Lead Consultant

Infosys Ltd
08.2017 - Current
  • Working as Transition project Manager for Telstra for Global Locations
  • Ensured smooth transition of various functions part of Enterprise and Wholesale process in Telstra
  • Infra and Operations management for various activities in relation to Data services and Local number portability
  • Representing Telstra to work with all carriers in Australia to meet the agreed LNP code shared by government regulatory and compliance authority


  • Governance meeting with Sales and Customer to discuss the status of the project, risks, and challenges.
  • Maintaining the Asset Tracker of the team and sharing it with the client
  • Driving Innovation initiatives for systems, processes, and customer experience capability.
  • Participating in the delivery calls with the Infosys senior management to showcase the progress
  • Worked on Automation opportunities to improve Service delivery experience which in turn helped to achieve project KPI and NPS
  • Develop transition schedule to meet regulatory requirements for the Disconnection Dates and ensure the cancellation of legacy services are completed post transition
  • Good knowledge on IP products like BIP/CIP/BIPMDN and Various Technology types (FTTC/FTTP/HFC/FTTB)
  • Received appreciation from customer for migrating 300+ Data services in a financial year
  • Received RISE award from Account team for Successful transition of Telstra Wholesale process.
  • Infrastructure - Transition/Operations/Project Management

Customer Project Manager

Ericsson India Pvt Ltd
09.2015 - 07.2017
  • Implementation of charging system solution for Idea
  • Migration of Prepaid and Postpaid subscribers to Charging system
  • Involved in project from pre-Sales phase till steady state and ensured smooth transition.
  • Worked with PMO team in managing the cost and ordering/tracking of Server HW.
  • Discussion with Client about Data center requirements and project timelines
  • Managing cost of each project for small, medium, and large sized projects based on the billing hours
  • Managing Bill of Material and Waybills generated by the clients for specific hardware
  • Preparing and planning the Demand Order Justification Form till approval of the servers
  • Completed transition activities to take over project management activities.
  • Maintaining the Asset Tracker of the team and sharing it with the client.
  • Resource Planning and assigning tasks based on the WBS for each project
  • Delivered projects based on Application Upgrade

Operations Manager – Prepaid Charging System

Ericsson India Pvt Ltd
07.2011 - 08.2015
  • Handled the role of Operations manager for entire South region of Airtel under Managed services contract.
  • Managed Prepaid charging system operations and new project / POC implementation
  • Monthly KPI sign off with customer and ensured no debt notes
  • HW and/or SW upgrades within datacenter, across datacenters
  • Ensured change management process followed by all stakeholders and managed planned activities without any issues
  • Manage unplanned outages by doing timely escalations to avoid major service impact on end customers
  • Maintained charging system without any major outages for a year
  • Responsible for system upgrade and migration activities in the network
  • Acts as the primary escalation point for all issues / risks identified during activity
  • Extended support to business and marketing team in understanding of new features and products in network.
  • Ensures prerequisites are in-place, test-plans are in-place (technical & UAT), technical resources are available, and escalation paths are in-place for New node integration in the existing network
  • Manages communication during Migration Window for status emails and/or checkpoints with the client
  • Provides documentation relevant to the update of the overall project status to the Migration Engagement Lead and required information to trigger subsequent migration processes

Solution integrator

Ericsson Global India Pvt. Ltd
11.2005 - 06.2010
  • Responsible for Charging system implementation and expansion
  • Worked as solution architect for Bhutan telecom project
  • Perform in-depth and high-level technical presentations for customers and Partners
  • Involved in installation and testing of Charging system solution for Airtel and BT
  • Scope, define & design end-to-end solution offerings within the Billing Solutions Support (BSS) domain
  • Troubleshooting of issues observed during installation and Acceptance testing
  • Solutions service planning and execution with Increase Customer Satisfaction
  • Manage a wide variety of stakeholder priorities and requirements within Customer Advocacy
  • Meeting with Customer to share the periodic updates about the project
  • Mentoring new hires in developing the technical capabilities on IN-products by delivering trainings and KT’s.
  • Gathering the Customer Experience Blueprint from various customers and circulating it to the delivery head post updation.
  • Global Clients Served (Everything Everywhere)
  • Travelled to Sweden and Bhutan for charging system implementation

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

VR Siddhartha Engineering College
Vijayawada, India
04.2001 -

Skills

  • Management Skills – Infra, ITSM, Migration, Transition, Transformation, Service Delivery, Operations
  • OS: Unix, Linux, Solaris, HP-UX, Windows
  • Server Management: Sun Netra series server, HP servers
  • Telecom: GSM, SS7, 2G, 3G, 4G-LTE, IN, VAS, AAA, PCRF, OCS, HSS, CAMEL, SIP, DNS
  • Language : Unix Shell Scripting, Perl Scripting
  • Profile : Support, Testing, Integration, Troubleshooting, Service Delivery
  • Database : TimesTen, Sybase
  • Protocols : Diameter, AAA, Radius, SS7, TCP-IP, UDP

Certification

PMP certified professional

Awards

Appreciated by the Infosys/Telstra and received the RISE/Sprint award for ensuring smooth delivery, Received falcon award in Ericsson for managing the project with better margins and completion within schedule., Appreciated by the CEO, CTO of Bharti-Airtel, India for best performance in Managed services, Appreciated by Bhutan Telecom for deployment of Charging system solution

Personal Details

  • Living Address : Hyderabad, India
  • Ready to Travel : Yes, Anywhere

Timeline

Lead Consultant

Infosys Ltd
08.2017 - Current

Customer Project Manager

Ericsson India Pvt Ltd
09.2015 - 07.2017

Operations Manager – Prepaid Charging System

Ericsson India Pvt Ltd
07.2011 - 08.2015

Solution integrator

Ericsson Global India Pvt. Ltd
11.2005 - 06.2010

Bachelor of Technology - Electrical, Electronics And Communications Engineering

VR Siddhartha Engineering College
04.2001 -

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Sudhakar KatikireddyLead Consultant