Summary
Overview
Work History
Education
Skills
LinkedIn URL
Hobbies and interests
Accomplishments
Responsibilities
Disclaimer
Timeline
Generic
Sudhakar Koste

Sudhakar Koste

Pune

Summary

Results-driven and adaptable operations professional with over 7+ years of experience in the B2B industry, specializing in team leadership, process improvement, and market intelligence. Demonstrated success in progressing from Team Lead to Manager of Operations, with a strong focus on delivering high-quality results, enhancing productivity, and driving operational efficiency. Skilled in workflow optimization, inventory management, campaign execution, and data analysis. Proven ability to lead cross-functional teams, meet tight deadlines, and support organizational growth through strategic planning, problem-solving, and effective communication. Recognized for fostering collaboration, maintaining quality standards, and aligning operations with business objectives.

Overview

10
10
years of professional experience

Work History

Manager Operations

Coleda B2B
01.2021 - Current
  • Trained and onboarded new hires, providing comprehensive instruction on process workflows and operational standards.
  • Led and supervised a team of six team leaders and 70 to 85 employees, driving performance to align with organizational goals and KPIs.
  • Analyzed campaign data and team performance metrics to ensure timely and accurate completion of tasks within set deadlines.
  • Monitored team disqualification rate (currently managing an 18% DQ ratio); provided targeted coaching to reduce disqualifications, and improve overall quality.
  • Collaborated in the development and implementation of operational strategies to enhance efficiency and meet business objectives.
  • Provided real-time support to team members, resolving escalations, and operational challenges to maintain a smooth workflow.
  • Ensured compliance with quality control benchmarks by evaluating performance against defined standards.
  • Facilitated training sessions on operations management, quality standards, and internal systems for continuous staff development.
  • Set monthly sales goals and strategies; tracked progress, and implemented corrective actions to meet or exceed targets.
  • Focused on revenue generation through the strategic execution of campaign goals and performance optimization.
  • Possess foundational knowledge in account management and client servicing, contributing to effective customer relationship handling.
  • Conducted exit interviews to gather insights and identify improvement areas in organizational policies and employee experience.
  • Maintained and reviewed key operational reports, including daily performance summaries, campaign statistics, attendance tracking, and resource utilization data.

Team Leader

Krill Technologies
10.2019 - 01.2021
  • Successfully executed and delivered campaigns ahead of, or within, set deadlines, ensuring timely completion and client satisfaction.
  • Managed attendance tracking, Full-Time Equivalent (FTE) reports, and maintained comprehensive operational documentation for performance monitoring.
  • Trained, supported, and motivated team members to consistently meet or exceed performance targets and KPIs.
  • Evaluated inventory levels and resource capacity before initiating campaigns to ensure timely and efficient task allocation.
  • Scaled the team from 5 to 15 research analysts (RAs) through strategic hiring, training, and performance development.
  • I supervised both the Lead Generation and Data Management teams, ensuring alignment with campaign objectives and operational standards.
  • Led and managed a cross-functional team of 10–15 members, fostering collaboration and accountability across roles.
  • Oversaw both quality assurance and campaign delivery, ensuring adherence to standards while meeting client expectations.
  • Monitored and resolved EBBs (Errors, Bugs, or Blockers) promptly to maintain consistent productivity and data accuracy.

Lead Generation Executive

FinalFunnel ITeS LLP
10.2016 - 09.2019
  • Worked on different campaigns like MQL, Bant and Webinar Campaigns for clients like dell, Spectrum, Rubrik
  • Worked on APAC, EMEA, and North American Regions

Research and Data Analyst

Distinct Promotions and Events Pvt Ltd
11.2015 - 09.2016
  • Understanding the Specs and Client requirement for the Campaign
  • Using Tools Like Linkedin, Zoominfo Bloomberg to Extract data, Address and Phone Numbers
  • Extracting data and Maintaining sheets
  • Verifying the Prospect (CDQA)
  • Checking EBB and Clearing them using tools like Mail Verifier, Mail Tester and Using Gmail to check Bounce Back

Education

Intermediate -

SSPK College
Basavkalyan
01.2011

B.sc - CS

Gulbarga University
Gulbarga
01.2016

Skills

  • Team leadership
  • Performance analysis
  • Operational strategy
  • Quality assurance
  • Training and onboarding
  • Campaign management
  • Time management
  • Coaching and mentorship
  • Data-driven decision making

LinkedIn URL

https://www.linkedin.com/in/sudhakar-koste-657519104/

Hobbies and interests

  • Travelling
  • Researching about new market trends

Accomplishments

  • Two-time Best Team Lead of the Quarter award
  • One time outstanding achievement and contributor award.

Responsibilities

  • Led and developed cross-functional teams, overseeing workforce planning, onboarding, mentoring, and ongoing performance coaching to drive employee engagement and productivity
  • Planned and executed strategic sales and lead generation campaigns, leveraging market intelligence, competitive analysis, and campaign performance data to identify growth opportunities
  • Implemented process improvements and workflow automation to enhance operational efficiency, reduce turnaround time, and optimize resource allocation
  • Monitored and analyzed key performance indicators (KPIs) to assess team performance, identify bottlenecks, and deliver data-driven solutions for continuous improvement
  • Collaborated with sales, marketing, and data teams to align operations with business objectives, ensure timely campaign execution, and maximize revenue generation
  • Managed CRM systems and databases, ensuring accurate reporting, pipeline tracking, and effective use of tools like LinkedIn, ZoomInfo, and Bloomberg for lead enrichment and prospecting
  • Oversaw training workshops and employee development programs, fostering a culture of learning, and ensuring consistent execution of operational strategies across all levels

Disclaimer

I hereby declare that the information provided by me is true to the best of my knowledge and belief.

Timeline

Manager Operations

Coleda B2B
01.2021 - Current

Team Leader

Krill Technologies
10.2019 - 01.2021

Lead Generation Executive

FinalFunnel ITeS LLP
10.2016 - 09.2019

Research and Data Analyst

Distinct Promotions and Events Pvt Ltd
11.2015 - 09.2016

Intermediate -

SSPK College

B.sc - CS

Gulbarga University

Similar Profiles

CREATE PROFILE
Sudhakar Koste