Sudhakar T
Chennai
Summary
To obtain a challenging position in a BPO company where I can utilize my communication and problem-solving skills to provide excellent customer service and contribute to the organization’s success.
Overview
1
1
year of professional experience
Work History
Associate
Altruist Technologies Pvt Ltd
02.2023 - 03.2024
- Analyzed and reported customer data to devise new strategies or update existing ones
- Assisted customers with troubleshooting and problem resolution across multiple communication channels (email, social media, phone, SMS)
- Developed and executed customer engagement strategies
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelor of Mechanical Engineering -
Sathyabama Institute of Science And Technology
Chennai, India01.2022
Diploma in Mechanical Engineering -
Sri Sairam Polytechnic College
01.2018
High School Diploma -
Jaigopal Garodia National Higher Secondary School
Chennai, India04-2014
Skills
- Time Management
- Motivator
- Critical Thinking
- Problem-Solving Skills
EXPERTISE
- Data Handling
- CRM Skills
- MS Excel Skills
- MS Outlook Skills
- MS Office Skills
- Computer and Internet Basics
- Escalations Handling skills
- Client Handling skills
- Process Skills (Voice/Non-Voice)
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Disclaimer
I hereby declare that the above information is true to the best my knowledge and belief.
Timeline
Associate
Altruist Technologies Pvt Ltd
02.2023 - 03.2024
Bachelor of Mechanical Engineering -
Sathyabama Institute of Science And Technology
Diploma in Mechanical Engineering -
Sri Sairam Polytechnic College
High School Diploma -
Jaigopal Garodia National Higher Secondary School
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