Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sudhan R

Bangalore,Karnataka

Summary

  • To work in a challenging environment by utilizing my knowledge and logical thinking to the best and to improve and upgrade my skills according and Organizational needs. Career Objective To work in an environment, which promotes and values professionalism, where my skills are used for the benefit of the organization and also help in my professional and personal growth.
  • Professional Details
  • Summary
  • Good communication and interpersonal skills with an ability to interact with all levels of management.
  • Having good judgment and communication skills required for analyzing and prioritizing requirements in
  • Conjunction with the clients.
  • Good understanding of full life cycle of staffing with the flexibility and ability to multi-task in
  • Number and variety of assignments.
  • Ensuring effective and timely execution of responsibilities with ability to handle multiple tasks.
  • A Good team player and assertive communicator with excellent goal oriented interpersonal skills.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
16
16
Certifications

Work History

System Engineer

TEKsystems India Pvt Ltd
Bangalore
05.2022 - Current
  • Fidelity Investments
  • Provisioned and managed Azure Cloud and On-Prem Hosted Virtual Desktops (HVDs), ensuring proper configuration and accessibility for end users
  • Provided support for HVD-related technical issues and compliance patching requests from end users to maintain system security and functionality
  • Hardened macOS Monterey and Ventura devices based on organizational requirements using JAMF for configuration management
  • Resolved escalated production issues and provided solutions in adherence to Service Level Agreements (SLAs)
  • Guided and collaborated with L2 and L1 engineers to troubleshoot technical issues, providing mentorship and ensuring efficient resolution
  • Developed and published knowledge base (KB) articles in ServiceNow, focusing for Printers
  • Developed and implemented PowerShell scripts to automate processes, enhancing operational efficiency
  • Managed Azure Active Directory (AD), creating and administering groups and user accounts
  • Uploaded Windows hash values to support secure application installations and file integrity verification
  • Created and deployed configuration policies to meet organizational standards and security requirements
  • Deployed applications via In-tune, ensuring smooth software distribution across devices
  • Monitored compliance reports ensuring adherence to company policies and regulatory standards
  • Tracked and monitored encryption status reports ensuring proper encryption of all endpoints
  • Managed Windows update ring reports ensuring timely updates and patching across devices
  • Reset Azure user credentials on request, providing secure account recovery and password management
  • Deployed custom desktop wallpapers to Windows endpoints using blob URLs for corporate branding consistency
  • Managed software license assignments for end users, ensuring compliance with licensing agreements.

Technical Support Engineer

Aspire NXT, OLA
Bangalore
01.2022 - 05.2022
  • Managed an average queue of 5-20 tickets daily, resolving Tier 1 and Tier 2 support issues efficiently
  • Provided remote support to Work from Home (WFH) users through video calls and troubleshooting assistance
  • Responded promptly to assigned trouble tickets, ensuring resolution within the defined Service Level Agreement (SLA)
  • Monitored computer system performance and proactively addressed issues to maintain operational efficiency
  • Delivered technical support for software reconfiguration, assisting with customizations to meet user needs
  • Conducted software performance testing across the desktop network, ensuring optimal system performance
  • Troubleshot Windows patch updates, ensuring 100% compliance on non-compliant machines.

Technical Support Engineer

Team Computers Pvt Ltd, India and Salesforce
Bangalore
10.2018 - 01.2022
  • Provided desktop support to over 2,000 corporate users, ensuring smooth and efficient operation of desktop environments
  • Installed operating systems (client and server) via network and USB boot, ensuring proper setup for end-user machines
  • Configured domain joining for end users and implemented Bit Locker encryption on laptops to secure data
  • Installed antivirus software and various application programs, ensuring all end-user systems were up-to-date and secure
  • Manually updated Symantec Antivirus patches when machines failed to perform live updates, maintaining security compliance
  • Collaborated with vendor support contacts to resolve technical issues within the desktop environment, ensuring minimal downtime
  • Configured and troubleshooted MS Outlook, including backup and restore processes to ensure seamless email functionality for users
  • Managed and resolved IT-related issues, maintaining an individual queue within Remedy and meeting the required SLA for ticket resolution.

Service Desk Engineer

Value Point Service, Bangalore Electricity Supply Company Limited
Bangalore
09.2016 - 09.2018
  • Raised and closed tickets in the Service Management (SM) tool, ensuring accurate tracking and timely resolution of issues
  • Regularly monitored network performance using the NNMI tool for BESCOM division and subdivision offices, identifying and addressing network issues
  • Maintained and updated documentation for raised tickets, ensuring accurate records were kept and updated daily
  • Provided AV updates and application support to ensure systems remained secure and up to date
  • Managed email follow-ups, ensuring prompt communication and issue resolution with relevant stakeholders
  • Professional details
  • Having good judgment and communication skills is required for analyzing and prioritizing requirements
  • Ensuring effective and timely execution of responsibilities with ability to handle multiple tasks
  • A good team player and assertive communicator with excellent goal oriented interpersonal skills.

Education

High School Diploma -

MEI Polytechnic
Bangalore
06.2009 - 05.2013

Skills

Skill: Windows , macOS Intune,SCCM

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Certification

INSTITUTION ATTENDED

Timeline

System Engineer

TEKsystems India Pvt Ltd
05.2022 - Current

Technical Support Engineer

Aspire NXT, OLA
01.2022 - 05.2022

Technical Support Engineer

Team Computers Pvt Ltd, India and Salesforce
10.2018 - 01.2022

Service Desk Engineer

Value Point Service, Bangalore Electricity Supply Company Limited
09.2016 - 09.2018

High School Diploma -

MEI Polytechnic
06.2009 - 05.2013
INSTITUTION ATTENDED
YEAR OF PASSING
PERCENTAGE
OBTAINED
DIPLOMA IN ELECTRONICS INSTRUMENTATION & CONTROL
MEI POLYTECHNIC
2013
68.00
SSLC
SESHADRIPURAM BOYS HIGH SCHOOL
2009
54
Area of Interest
Networking
Desktop Troubleshooting
Cloud Computing

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Sudhan R