Sudhangan Sivakumar

CRM Tool Development & MHS Migration

• Led the development and deployment of an order management tool, streamlining service delivery workflows.
• Led data reconciliation and successful migration from legacy CRM, billing, and operations systems, ensuring data integrity.
• Drove end-to-end integration with internal platforms to enhance operational efficiency and reporting capabilities.
• Facilitated user adoption through targeted training sessions, documentation, and ongoing support.

Vayu Cloud and MHS Cleanup Initiative

• Conducted comprehensive validation of COF (Customer Order Form), PCD, and Geneva billing reports to identify inconsistencies and service gaps.
• Analyzed root causes of billing and termination issues across Vayu Cloud and MHS platforms.
• Acted as a key liaison between the Billing and Termination teams, facilitating timely issue resolution and ensuring accurate data reconciliation.
• Successfully streamlined the cleanup process, improving service accuracy and reducing billing discrepancies.

• CRM Tool Development & Vayu Cloud (IPC) Migration:
  Led the development and deployment of an order management tool. Managed data reconciliation and migration from legacy CRM, billing, and operations systems. Ensured seamless integration with internal platforms and coordinated end-user training and support.
• Internal Order Management (E2E):
  Validated BOQ & SDD against commercial line items. Facilitated commercial generation and order form sign-off with business heads. Oversaw the entire service delivery lifecycle until final handover.

• Process development & improvement (NPD)To conduct internal audit

• corrective action and permanent action (CAPA)

• To prepare supplier audit check sheet

• Identifying issues and suggesting solutions, often working with a cross-functional team (CFT) to develop a long-term fix.

• Advance quality planning(NPD)