Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sudhanshu Chauhan

Bengaluru

Summary

Dynamic Operations Specialist with a proven track record at Rippling, excelling in data analysis, customer support, and success. Enhanced workflow efficiency through strategic process improvements, resulting in a significant boost in productivity. Adept at team management and fostering strong client relationships, driving operational excellence and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Operations Specialist

Rippling
Bengaluru
12.2024 - Current
  • Streamlined communication between Engineering and finance teams to enhance workflow efficiency.
  • Assisted in implementing new technology solutions to improve customer experience.
  • Developed reports detailing operational performance, trends, costs, productivity.
  • Implemented new processes to streamline daily tasks, resulting in increased efficiency.

Senior Associate

BotSpace
Bangalore
03.2024 - 10.2024
  • Executed data analysis using advanced tools to support strategic planning initiatives.
  • Streamlined communication channels between departments, improving project efficiency and clarity.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Analyzed data and created reports for senior management.

Customer Support & Success

CustomerGlu
Bengaluru
07.2023 - 01.2024
  • Handled over 20+ business accounts as the POC for all support & operational functions.
  • Defined SLAs & assisted in creating support documentation for internal users.
  • Created a customer knowledge base that improved customer self-service capabilities and reduced ticket TAT.
  • Developed customer support processes that improved the customer experience, resulting in an increase in customer retention.
  • Collaborated with internal teams to define customer support metrics and measure customer success.
  • Developed and implemented customer support procedures that improved customer service and reduced customer wait times across various platforms.

Customer Success Manager

Docvita
Bengaluru
04.2022 - 03.2023
  • Handled 100+ vendors for complete operational & support functions.
  • Led the customer success & support team.
  • Onboarded and trained clients to increase productivity.
  • Constructed & tested product runs for support systems.
  • Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner.

Operations & Customer Success Lead

Better Ed
Bengaluru
11.2021 - 02.2022
  • Handled 45 trainers for complete operational & support functions.
  • Managed 300+ students while cultivating strong client relationships and encouraging loyalty in order to promote retention.
  • Transformed internal structure to meet changing operational demands.
  • Used customer feedback to improve customer service operations, resulting in an increase in customer satisfaction.

Customer Success Lead

House For Travel
Bengaluru
01.2021 - 10.2021
  • Aided in customer Service, operations & marketing functions.
  • Assisted customer success team in resolving higher complexity cases and building/improving the process.
  • Devised marketing strategies for outreach and engagement & managed social media channels.

Customer Success Specialist

BY2 Productions
Delhi
12.2019 - 12.2020
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Effectively cooperated and communicated project progress and concerns to senior management and other stakeholders as needed.
  • Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience.

Customer Support Associate

Headout
Bengaluru
12.2018 - 11.2019
  • Worked as a liaison between the customer and our partner's/operations team.
  • Improved customer satisfaction through information system organisation, resulting in higher first-time quality and swifter business operations.
  • Managed and maintained vendor profiles and processed individual vendor requests.

Operations Intern

Instacore Solutions
Bengaluru
01.2018 - 11.2018

Operations Intern

Kickstart FC
Bengaluru
09.2016 - 03.2017

Education

Bachelor of Business Administration -

Dayananda Sagar University
Bengaluru
01.2018

Skills

  • Customer Support
  • Data analysis
  • Business Operations
  • Account Management
  • Customer Success
  • Team Management
  • Product strategy
  • Project management

Languages

English Hindi

German Kannada

Timeline

Operations Specialist

Rippling
12.2024 - Current

Senior Associate

BotSpace
03.2024 - 10.2024

Customer Support & Success

CustomerGlu
07.2023 - 01.2024

Customer Success Manager

Docvita
04.2022 - 03.2023

Operations & Customer Success Lead

Better Ed
11.2021 - 02.2022

Customer Success Lead

House For Travel
01.2021 - 10.2021

Customer Success Specialist

BY2 Productions
12.2019 - 12.2020

Customer Support Associate

Headout
12.2018 - 11.2019

Operations Intern

Instacore Solutions
01.2018 - 11.2018

Operations Intern

Kickstart FC
09.2016 - 03.2017

Bachelor of Business Administration -

Dayananda Sagar University
Sudhanshu Chauhan