Sudhanshu Chauhan
Bengaluru
Summary
Dynamic Operations Specialist with a proven track record at Rippling, excelling in data analysis, customer support, and success. Enhanced workflow efficiency through strategic process improvements, resulting in a significant boost in productivity. Adept at team management and fostering strong client relationships, driving operational excellence and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Rippling
Bengaluru
12.2024 - Current
- Streamlined communication between Engineering and finance teams to enhance workflow efficiency.
- Assisted in implementing new technology solutions to improve customer experience.
- Developed reports detailing operational performance, trends, costs, productivity.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
Senior Associate
BotSpace
Bangalore
03.2024 - 10.2024
- Executed data analysis using advanced tools to support strategic planning initiatives.
- Streamlined communication channels between departments, improving project efficiency and clarity.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
Customer Support & Success
CustomerGlu
Bengaluru
07.2023 - 01.2024
- Handled over 20+ business accounts as the POC for all support & operational functions.
- Defined SLAs & assisted in creating support documentation for internal users.
- Created a customer knowledge base that improved customer self-service capabilities and reduced ticket TAT.
- Developed customer support processes that improved the customer experience, resulting in an increase in customer retention.
- Collaborated with internal teams to define customer support metrics and measure customer success.
- Developed and implemented customer support procedures that improved customer service and reduced customer wait times across various platforms.
Customer Success Manager
Docvita
Bengaluru
04.2022 - 03.2023
- Handled 100+ vendors for complete operational & support functions.
- Led the customer success & support team.
- Onboarded and trained clients to increase productivity.
- Constructed & tested product runs for support systems.
- Collaborated with cross-functional teams to identify and resolve customer-related issues in a timely manner.
Operations & Customer Success Lead
Better Ed
Bengaluru
11.2021 - 02.2022
- Handled 45 trainers for complete operational & support functions.
- Managed 300+ students while cultivating strong client relationships and encouraging loyalty in order to promote retention.
- Transformed internal structure to meet changing operational demands.
- Used customer feedback to improve customer service operations, resulting in an increase in customer satisfaction.
Customer Success Lead
House For Travel
Bengaluru
01.2021 - 10.2021
- Aided in customer Service, operations & marketing functions.
- Assisted customer success team in resolving higher complexity cases and building/improving the process.
- Devised marketing strategies for outreach and engagement & managed social media channels.
Customer Success Specialist
BY2 Productions
Delhi
12.2019 - 12.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Effectively cooperated and communicated project progress and concerns to senior management and other stakeholders as needed.
- Analyzed customer data to identify and prioritize customer needs and preferences, resulting in enhanced customer experience.
Customer Support Associate
Headout
Bengaluru
12.2018 - 11.2019
- Worked as a liaison between the customer and our partner's/operations team.
- Improved customer satisfaction through information system organisation, resulting in higher first-time quality and swifter business operations.
- Managed and maintained vendor profiles and processed individual vendor requests.
Operations Intern
Instacore Solutions
Bengaluru
01.2018 - 11.2018
Operations Intern
Kickstart FC
Bengaluru
09.2016 - 03.2017
Education
Bachelor of Business Administration -
Dayananda Sagar University
Bengaluru01.2018
Skills
- Customer Support
- Data analysis
- Business Operations
- Account Management
- Customer Success
- Team Management
- Product strategy
- Project management
Languages
English Hindi
German Kannada
Timeline
Operations Specialist
Rippling
12.2024 - Current
Senior Associate
BotSpace
03.2024 - 10.2024
Customer Support & Success
CustomerGlu
07.2023 - 01.2024
Customer Success Manager
Docvita
04.2022 - 03.2023
Operations & Customer Success Lead
Better Ed
11.2021 - 02.2022
Customer Success Lead
House For Travel
01.2021 - 10.2021
Customer Success Specialist
BY2 Productions
12.2019 - 12.2020
Customer Support Associate
Headout
12.2018 - 11.2019
Operations Intern
Instacore Solutions
01.2018 - 11.2018
Operations Intern
Kickstart FC
09.2016 - 03.2017
Bachelor of Business Administration -
Dayananda Sagar University