Hi, I’m
Sudhanshu Grover
Head of Sales & Partnerships
Delhi
Summary
I’m a sales and business development leader with 15+ years of experience across hospitality and tech, currently leading Sales & Partnerships at a pan-European level. I’ve scaled teams, owned multi-million-euro business, and built go-to-market strategies from scratch.
My passion lies in growing businesses through structured sales processes, partner ecosystems, and data-backed decision-making. I'm driven by impact be it revenue growth, sales-business development team performance, or customer satisfaction.
Overview
15
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Oyo Vacation Homes
HEAD OF SALES & PARTNERSHIPS (EUROPE)
01.2021 - Current
Job overview
- Led and grew a 70-member sales & partnerships team across Europe, achieving 100% growth in revenue and a 50% improvement in lead conversion.
- Managed sales across calls, chats, and emails, generating over €XX million in yearly revenue.
- Planned and launched new ideas to improve sales, customer experience, and lead generation.
- Handled a team of 10 direct and 60 indirect team members, creating a strong, high-performing work culture.
- Increased partner-based revenue by 100% year over year by bringing in new partners and helping them succeed.
- Built strong relationships with partners, launched joint marketing plans, and worked on strategies to grow together.
- Ran co-branded campaigns that brought in more leads and improved our brand visibility in the market.
- Worked closely with teams like Marketing, Product, Legal, and Finance to make sure our sales and partnerships supported overall business goals.
- Helped expand our partner network, opened up new markets, and made sure new partners started performing quickly.
Oyo Hotels & Homes
HUB EVENT HEAD
01.2020 - 12.2020
Job overview
- Handled quarterly and yearly sales and supply targets for the Gurugram area.
- Led and supported a team of business development and demand managers to help them succeed.
- Helped the team bring in new properties, making sure each one met OYO’s standards for location, pricing, infrastructure, and quality.
- Managed a team of 18 people with 2 direct and 16 indirect reports.
- Responsible for bringing in new supply and generating offline demand in the assigned territory.
Oyo Hotels & Homes
AREA HEAD
04.2018 - 12.2019
Job overview
- Set up the hotel sales structure for the Delhi Hub to manage large corporate clients, travel management companies, and RFP-based accounts.
- Planned and implemented strategies to grow hotel supply in the region.
- Worked on pricing, group sales planning, and market strategies by analyzing competitor data, demand trends, and market mix.
- Recognized as the top hotel sales team across India for 9 consecutive months.
- Led a team of 10 demand and supply managers, growing Rev/Sal to 15 from scratch in just 10 months.
Treebo Hotels
REGIONAL SALES MANAGER
08.2017 - 04.2018
Job overview
- Managed national sales for the Travel Trade sector across North India.
- Focused on increasing revenue by improving pricing, client targeting, and sales processes.
- Built and led a team of 8 high-performing sales professionals, growing revenue per salesperson to 10 units from scratch.
- Strengthened relationships with key travel trade partners to drive repeat business and long-term growth.
- Contributed to the expansion of the partner network and improved overall sales productivity in the region.
Treebo Hotels
SALES MANAGER
08.2017 - 04.2018
Job overview
- Set up the offline sales structure for the Travel Trade sector in the Delhi Hub.
- Worked as an individual contributor, handling the full sales cycle from onboarding partners to closing deals.
- Managed key partner and client relationships, ensuring strong collaboration and business growth.
- Achieved an 8x increase in revenue within the first quarter through focused sales efforts and market outreach.
- Expanded the client portfolio by 3x in the second quarter, bringing in new travel trade partners.
- Built strong connections with travel agents and agencies to boost offline demand and bookings.
- Designed and implemented sales strategies that improved conversion rates and partner engagement.
- Represented the Delhi Hub in trade discussions and helped position it as a key sales center within the region.
Oberoi Hotels & Resorts
SALES EXECUTIVE
09.2013 - 02.2017
Job overview
- Managed Travel Trade sales for the domestic market, focusing on key regions like Gurgaon, Noida, and Punjab.
- Handled relationships with top travel agents, tour operators, and B2B partners to drive bookings and revenue.
- Promoted Oberoi hotels across India by conducting sales visits, presentations, and travel trade events.
- Played a key role in launching the Preferred Partner Program, building loyalty and increasing repeat business.
- Supported the pan-India sales team with insights from North India to fine-tune offers and pricing for trade partners.
- Ensured smooth coordination between partner bookings and hotel operations, maintaining a high standard of service.
- Successfully completed both the Executive Development Program and Supervisor Development Program from OCLD (The Oberoi Centre of Learning and Development), enhancing leadership and hospitality skills.
- Maintained detailed sales reports, tracked targets, and regularly achieved assigned goals for the region.
Hyatt Hotels
FRONT DESK OFFICER
09.2012 - 08.2013
Job overview
- Handled all check-in and check-out procedures, ensuring a smooth guest experience.
- Managed online and phone reservations, including booking confirmations and guest queries.
- Informed guests about payment methods and verified card and ID details.
- Managed room inventory and allocations to maximize occupancy and guest preferences.
- Responsible for cash handling, including managing an imprest amount of ₹5 lakhs.
- Assisted with lobby hosting, guest greetings, and ensuring high levels of customer satisfaction throughout the stay.
Intercontinental Hotel Group, IHG
FRONT DESK ASSOCIATE
10.2010 - 09.2012
Job overview
- Handled all guest check-ins, ensuring a smooth and friendly welcome.
- Managed reservations made online and by phone, confirming bookings and answering guest queries.
- Explained payment options to guests and verified their card and ID details.
- Took care of room allocation and managed inventory to match guest preferences and availability.
Education
NMIMS Global
MBA from Marketing & General Management
04.2019 - 01.2021
IHM DehradunDehradun
Bachelor of Science from Hospitality & Hotel Management
04.2007 - 01.2010
Skills
Negotiation expertise
Awards
- Achieved highest revenue across India at OYO in Q4 (OND 2018).
- Recognized as the Best Emerging MMCEO in Q3 (JAS 2019).
- Recorded the highest non-room revenue in Q1 (JFM 2019).
- Secured the highest number of sellable banquets across India in Q1 (JFM 2020).
CORE COMPETENCIES
CORE COMPETENCIES
- Sales Leadership & Strategy
- Partnership Development
- Revenue Growth & Market Expansion
- Inside Sales Operations
- CRM & Sales Automation (Zendesk, Freshdesk, G Suite)
- KPI Monitoring & Reporting
- Contract Negotiation
- Team Building & Coaching
- Customer Experience Enhancement
- Multi-Channel Sales Execution (Call, Chat, Email)
Timeline
HEAD OF SALES & PARTNERSHIPS (EUROPE)
Oyo Vacation Homes
01.2021 - Current
HUB EVENT HEAD
Oyo Hotels & Homes
01.2020 - 12.2020
NMIMS Global
MBA from Marketing & General Management
04.2019 - 01.2021
AREA HEAD
Oyo Hotels & Homes
04.2018 - 12.2019
REGIONAL SALES MANAGER
Treebo Hotels
08.2017 - 04.2018
SALES MANAGER
Treebo Hotels
08.2017 - 04.2018
SALES EXECUTIVE
Oberoi Hotels & Resorts
09.2013 - 02.2017
FRONT DESK OFFICER
Hyatt Hotels
09.2012 - 08.2013
FRONT DESK ASSOCIATE
Intercontinental Hotel Group, IHG
10.2010 - 09.2012
IHM Dehradun
Bachelor of Science from Hospitality & Hotel Management
04.2007 - 01.2010
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