Sudhanshu kumar sharma
Samastipur
Summary
Dynamic professional with a proven track record at Trekkingtoes.com Ltd, excelling in online sales strategies and customer service excellence. Adept at converting leads into successful closures, driving revenue growth while maintaining high client satisfaction. Skilled in quality assurance and relationship management, ensuring optimal performance and process optimization.
Overview
7
7
years of professional experience
Work History
Junior Engineer
Maa Jwalamukhi Stone Crusher
Janakpur, Koriya, Chattisgarh
05.2021 - 01.2025
- Assisted in maintenance and troubleshooting of equipment and machinery.
- Collaborated with team members to ensure workflow efficiency on-site.
- Conducted quality checks on crushed materials for compliance with standards.
- Followed safety protocols to minimize risks and enhance workplace safety.
- Collaborated with sales teams to develop targeted campaigns that drive sales growth.
- Maintained accurate records of all sales activities, including customer profiles, sales reports, and financial data.
Sales & support Executive
Trekkingtoes.com Ltd
Jaipur
12.2018 - 03.2021
- Facilitated sales of services aligned with company and client requirements.
- Analyzed client needs to prepare service contracts and drive sales.
- Converted leads into successful closures, boosting revenue.
- Supervised online chat sales calls to enhance client engagement.
- Maintained high levels of client satisfaction while processing orders via phone and email.
Seller support
Teleperformance India
05.2018 - 11.2018
- Company Overview: We are responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
- We are responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
Education
B.TECH - Electrical engineering
POORNIMA COLLEGE OF ENGINEERING
JAIPUR01-2018
Senior Secondary - SAMASTIPUR, BIHAR
CBSE Board
SAMASTIPUR, BIHAR05-2014
Secondary - SAMASTIPUR, BIHAR
CBSE Board
SAMASTIPUR, BIHAR05-2012
Skills
- Online sales strategies
- Quality assurance
- Customer service excellence
- Problem analysis and solving
- Sales analysis
- Performance reporting
- Business development
- Process optimization
- Relationship management
Languages
- English
- Hindi
Hobbies and Interests
- Learning and exploring from the internet
- Reading magazines on current affairs
Volunteer Experience
- Volunteer in RESURGENT RAJASTHAN.
- Participated in Tech fest organized by Government of Rajasthan.
- 3rd in IIT DELHI Techfest robo soccer game.
Personal Information
- Date of birth: 11/08/97
- Nationality: Indian
- Marital status: Married
Achievements Awards
- Best employee of the year 2023 in troubleshooting machinery
- Awarded Rs 21,000 in the year 2024 for achieving the target in production
- Achieve the maximum number of sales in the financial year 2019-2020
- Science and technology mentor under the Mentorship Program 2016-17 and has coordinated many events, such as seminars, cultural events, workshops, classes on C language, and test series, etc.
Timeline
Junior Engineer
Maa Jwalamukhi Stone Crusher
05.2021 - 01.2025
Sales & support Executive
Trekkingtoes.com Ltd
12.2018 - 03.2021
Seller support
Teleperformance India
05.2018 - 11.2018
B.TECH - Electrical engineering
POORNIMA COLLEGE OF ENGINEERING
Senior Secondary - SAMASTIPUR, BIHAR
CBSE Board
Secondary - SAMASTIPUR, BIHAR
CBSE Board
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