Sudhanshu Manhas
IT Lead - Network/Telephony Project Management and coordination
Delhi,Delhi
Summary
With over 20 years of experience and 10 years in IT Infrastructure, I specialize in IT Project Management particularly Network and Telephony Project Management. As a PMP Certified professional, I have led major projects like the Velo (SDWAN) and SDACCESS transition across 15 countries in APAC, enhancing network performance and security. Currently, as an IT Lead for APAC, I manage network and voice projects, honing my skills in IT Project Management and Stakeholder Management. I am passionate about emerging technologies and data analytics, recently obtaining my PMP Certification and pursuing Scrum Master & Agile training. Known for my collaborative approach, I have successfully delivered projects like the APAC SDWAN migration and India Data Center Migration, and am committed to driving success in any team
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT Lead - Technology Support
Aon Consulting Pvt LTd
Gurugram
07.2013 - Current
- Led multiple large-scale network and telephony projects, from initial planning through execution and completion, ensuring alignment with business objectives
- Project Led & Coordinated SDWAN/SDACCESS migration in 86 locations in 15 different countries across APAC
- Coordinating the deployment of network/telephony infrastructure for new office locations, including planning, procurement, and installation.
- Coordinating with stakeholders to gather requirements, define project scope, and set clear deliverables, enhancing project clarity and alignment with business objectives
- Conducting risk assessments and implementing mitigation strategies, reducing project risks and ensuring successful outcomes
- Managing supplier relationships, ensuring high-quality service delivery and timely resolution of any issues.
- Effective negotiation, report preparation, stakeholder communication, cross-functional collaboration.
- Coordinating the procurement of IT hardware and software, ensuring timely delivery and adherence to project requirements
Customer Service Manager
ICICI Prudential Life Insurance Company Limited
07.2007 - 07.2013
- Responsible for managing a team of 15 employees in Branch to handle end to end Operations, Customer Service, Underwriting & Cross selling
- Analysing performance trends to identify opportunities and creating innovative ways to resolve opportunities
- Interacting with Regional Office and Functional Departments to ensure smooth functioning of the unit and provision of quality service to customers
- Conducting regular audits and quality check for the team to provide error free processing
- Was part of Internal auditing team for Delhi & NCR and responsible for performing audits of various branches
- Preparing various productivity related MIS, Trackers and Dashboard to manage team performance
Team Lead
ABN AMRO BANK N.V.
Gurugram
09.2005 - 07.2007
- Conducted KYC of documents received from the Branches for processing of different account openings; assigned the accounts to various departments for processing once KYC is done.
- Published MIS for complaints and requests received from customers of various branches across India
- Maintenance of all original documents from the audit prospect
- Follow-up of discrepant cases with the branches and provided them with an appropriate resolution for the same
Process Trainer
E-Funds International India Pvt. Ltd
Gurugram
04.2004 - 11.2005
- Worked as Process Trainer for CSI (Customer Services and Interface) project of dispute for American Express Bank
- Receiving scanned letter from Amex American Customers on concerns like malfunctioning of credit card, cancellation of account, issuing new card (basic and additional), insurance premium refunds, fraud cases, name and address change; provided solutions on concerns related to Credit Card
- Conducted internal / external quality checks for the team
Education
PGDBM - Operations Management
INSTITUTE OF MANAGEMENT TECHNOLOGY
Ghaziabad06-2017
B.com(P) - Financial Accounting
Delhi University(School of Distant Learning)
Delhi04-2000
Skills
- IT Project Management : Project planning, budget management, stakeholder communication, risk management
- Network Infra : LAN/WAN design implementation, routers, switches and wireless networking
- Problem Solving : Analytical thinking, troubleshooting
- Leadership : Mentoring, conflict resolution, strategic planning
- Communication : report generation, presentation, negotiation
- Technical Proficiency : Strong understanding of IT infrastructure
- Procurement Management
- Vendor Relations : performance review, dispute resolution, supplier relationship management
Certification
- PMP(R) Certified Professional
Affiliations
- Was part of India divestiture project 2017. Successfully processed network/server split between Aon India and Wipro
- Led and successfully concluded India Azure Delivery and activation(Pilot Project) to network support and enable partner offices ie TCS & Accenture
- Coordinated and led(Dept) for India Data Center Migration
- Led & coordinated APAC SDWAN/SDACCESS migration across 85 offices in 15 countries
- Led and successfully completed India Voice Gateway Refresh, currently pursuing for Fiji, Singapore, Vietnam, New Zealand and HongKong
- Coordinated India(Bangalore) Data Center Setup
- Working closely with Network/Telephony teams in reviewing the infrastructure sharing/split with recently procured organization in India(AIIB & GIB) to ensure our network/telephony infrastructure remains compliant as per DoT guidelines.
- Coordinated and participated in India WINDOWS 10 upgrade project
Timeline
IT Lead - Technology Support
Aon Consulting Pvt LTd
07.2013 - Current
Customer Service Manager
ICICI Prudential Life Insurance Company Limited
07.2007 - 07.2013
Team Lead
ABN AMRO BANK N.V.
09.2005 - 07.2007
Process Trainer
E-Funds International India Pvt. Ltd
04.2004 - 11.2005
PGDBM - Operations Management
INSTITUTE OF MANAGEMENT TECHNOLOGY
B.com(P) - Financial Accounting
Delhi University(School of Distant Learning)