Sudhanshu Rai

• Created and managed the WSUS/SCCM Infrastructure for IT/OT environment for Omya India Pvt. Ltd.
• As a part of project team, working directly with clients on POCs for new technologies to enhance the existing infrastructure.
• Facilitated the migration from an on-premises Radius solution to a cloud-based NPS solution using RADIUSAAS
• Managed and facilitated the migration of Windows 10 to Windows 11, covering both Hybrid Entra Joined and Entra Joined devices.
• Designed a customized script for welcoming new hires at Omya, utilizing the Organizational Message Concept in Intune.
• Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.

Project : Microsoft

• Managing Team of 27 people as a Technical Lead for Microsoft on ConfigMgr Issues (MECM/Intune).
• End to End Support/Troubleshooting for SRV (Site to Site Communication, Application and Software Distribution, Software Update Management, Internet Information Services, ConfigMgr database) solutions to customers.
• Troubleshooting challenging issues in ConfigMgr, code review and working closely with product group
• Troubleshooting SCCM 2012, 2016, 2019 server issues and SCCM 2012, 2016, 2019 operational issues, including disaster recovery, server performance, SMS site health, and software deployments.
• Designing, implementing, and supporting of all aspects of Software Library: Collections, software Packages/Applications, Software Updates, and Operating Systems Deployment.
• Downloading and deploying Software Updates within SCCM to include both operating systems patches and 3rd party application software utilizing SCUP.
• Executing windows 10 update (ver1903 to ver21h1) to workstations. Carried out post deployment troubleshooting, monitoring and application support.
• Managed deployment of cumulative/critical/feature updates for Windows 10 to all physical and VDI machines to stay in compliance with software patching. Deploying multiple Cumulative Updates and various software updates to Configuration Manager to stay current with latest Microsoft releases.
• Designing, building and maintaining Windows 10 images.
• Driver package creation/testing and maintenance for OSD.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM related components.
• Windows 10 Operating System Deployment through SCCM (OSD) and upgrades.
• Expertise in Deploying applications and patches using SCCM 2012, 2016, 2019.
• Experience in generating Reports on SCCM using SQL management Studio.
• Responsible for keeping all versions of Windows within current Microsoft supported windows.
• Hand on experience in Setting up Co-Management Infrastructure and Cloud Management Gateway for Internet Clients.
• Working knowledge of Microsoft Infrastructure (DNS, DHCP, WINS, AD, SQL, Group Polices and DFS)
• Hand on Experience in Office365 Management and Endpoint Protection.
• Intune - Device/Profile Management - Create, Maintain, Update, Deploy and Delete policies and implementing Configuration policies like Device restrictions (all platforms), domain join profile etc. and Compliance Policies for iOS, Android and Windows.
• Autopilot/ MDM auto enrollment configurations (for Windows 10 devices) and enabling Co-management.
• Providing Solutions, RCA/Break-Fix, for all cases raised to Microsoft from Microsoft Partnered Network. ( All Professional/Premier Cases).
• Trained new hires to perform cross-training exercises with experienced workers.
• Coached and mentored employees and offered constructive feedback for performance improvement.
• Ability to analyze complex problems and derive to conclusive solutions.
• Tools used : Azure, Intune, MECM,Confluence, JIRA, Sharepoint, Powershell, SSMS, DFM, Genesys etc

• Facilitator: served as a liaison between varying business units to promote smooth and timely delivery of software products or updates
• Gatekeeper: “held keys” to production applications/updates/break fix and takes responsibility for their implementations
• Implementer: Created and submitted Request for Change task on behalf of user/client to perform Minor and Major Application Update release.
• Enabled project deliveries to depart from manual tasks to automation workflows .
• Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
• Utilized Agile software development methods to increase team efficiency by 40%.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Optimized system security and performance with proactive changes such as Monthly Security/MSO/Adobe patching to entire HSBC infrastructure.
• Tools Used : SCCM/MECM, JIRA, SNOW, GSD, Confluence, Sharepoint,Powershell.

• Coordinated release program activities and functions as subject matter expert in release management.
• Provided support to domain-specific release management resources in timely and efficient manner.
• Produce Deployment, Run Books and Implementation Plans/Weekly Release Reporting.
• Remotely deploying Applications and Software with ASD tool on network.
• Re-certifying applications about current Application Owners and Owner Delegates.
• Suggesting and implementing areas for process improvement. Work on process documentation to make it compliant to HCL quality standards.
• Identified and resolved problems through root cause analysis and research.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Tools : MECM, DMT(In-house tool), JIRA, Sharepoint, Confluence.
• Star Performer : Awarded DB (Deutsche Bank) Star Performer for Managing Repository Services and excellent Team-Work.