Sudhanshu Saxena
Lucknow
Summary
Seeking a challenging role where I can effectively utilize my technical skills and hands-on experience in Fault Management, along with knowledge of Docker, Kubernetes and AWS. Working closely with cross-functional teams to ensure high system availability and service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fault Management – OCS (Online Charging System)
Bounteous & Accolite Project
01.2021 - Current
- Hands-on experience in Fault Management of OCS, ensuring high availability and service continuity for real-time charging.
- Real-time alarm monitoring and KPI tracking using monitoring tools to proactively identify and resolve issues.
- Performed UAT activities during the introduction of new tariff packs /PGW/PCRF, and validated PGW and PCRF readiness to ensure seamless charging and policy enforcement.
- Handled customer complaints based on INC tickets, performed root cause analysis, and ensured issue resolution within defined SLA timelines.
- Daily activities, I perform health checks on all nodes by monitoring CPU, memory, disk, services, and alarms to ensure system stability and availability.
- Performed CDR validation and analysis to verify correct charging, rating, and balance deductions.
- Conducted packet analysis using PCAP and Wireshark for troubleshooting Diameter (Gy/Gx), GTP, and TCP-related issues.
- Coordinated with cross-functional teams (Core Network, IT, Billing, VAS, Vendor teams) for incident resolution and change activities.
- Prepared and executed MOPs (Method of Procedure) for planned activities such as upgrades, Hardware issue and migrations, ensuring minimal service impact.
- Supported post-activity monitoring and validation to confirm system stability and successful implementation.
IT Officer
GVK EMRI
08.2019 - 01.2021
- Manage Firewall and security appliance.
- L2 Support network (Basic configuration switch and router).
- Cisco and Juniper device (Router 1900,800, Switch 2900,3750,3800,6800).
- VPN Policy implement and testing.
- Application support convex.
IBM – Orient/ Dynacons solution Empower/ 3I Info tech
01.2016 - 07.2019
- Cisco and Juniper device (Router 1900,800, Switch 2900,3750,3800,6800) and (EX2200,4300).
- Changing VLAN as per requirement and tagging of different VLANs at switch port.
- Adding new routes in the routers through Change management process.
- VPN Testing and check policy implement or not.
- Spoc in DLO, Unify agent and DLP.
- Handling Active Directory users/ groups.
- Effective utilization of BMC Remedy ticketing tool.
- Application troubleshooting and testing.
- Migration from Windows 7/10 to Windows.
Just Pay Solution Pvt Ltd
09.2013 - 07.2015
- Maintain and monitor daily recharge reports to ensure accurate transaction records.
- Analyze report data for discrepancies and ensure timely reporting to relevant teams.
- Manage, configure, and monitor business APIs for smooth operation of services.
- Maintain system health by performing routine checks and updates.
- Provide ongoing technical support to ensure uninterrupted operations.
- Diagnose and resolve hardware, software, or network issues promptly.
Education
MBA - Distance learning
Lovely Professional University
01.2016
Bachelor of Arts -
01.2013
Class XII -
CBSE Board
01.2009
Class X -
CBSE Board
01.2006
MCA - Distance learning
UGC Approved University
Skills
- Networking: TCP/IP, Routing & Switching, VLAN, NAT, Subnetting
- Routing Protocols: Static Routing, RIP, OSPF (basic)
- Systems & OS: Windows Server 2003, Windows Desktop Support, Linux (basic commands)
- Cloud & Containers: Docker, Kubernetes, AWS (Basics)
- Monitoring & Troubleshooting: Fault isolation, system health checks, log analysis
- Tools and Application: Wireshark,WinSCP, Putty,CRT,GR Tool,SNOC Server Manager,BMC Helix,SMAF,VIPAM,CA
Certification
Certification Hardware & Networking and Server 2003 form ICTE, System Desktop Support from NIIT, CCNA form NIIT, Certified CCNA (Router and Switch) CSCO13297101.
Accomplishments
Managing, Executing and Supporting Operational Activities. Achievement: Shield of Customer Experience Excellence (Vodafone Idea) and Best Performer award in Accolite Digital.
Timeline
Fault Management – OCS (Online Charging System)
Bounteous & Accolite Project
01.2021 - Current
IT Officer
GVK EMRI
08.2019 - 01.2021
IBM – Orient/ Dynacons solution Empower/ 3I Info tech
01.2016 - 07.2019
Just Pay Solution Pvt Ltd
09.2013 - 07.2015
MBA - Distance learning
Lovely Professional University
Bachelor of Arts -
Class XII -
CBSE Board
Class X -
CBSE Board
MCA - Distance learning
UGC Approved University