Sudhanshu Shekhar
Chargeback/Dispute Analyst
Noida
Summary
Professional analyst with 5+ years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants' claim to deliver solutions based on evidence.
Overview
13
13
years of professional experience
Work History
Chargeback/Dispute & Fraud Analyst
iEnergizer Private Limited
Noida
07.2015 - Current
- Identified fraud and reported suspected cases to appropriate contact.
- Resolved disputes by processing refunds and debits to cardholders.
- Investigated disputed credit or debit card transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Investigate and analyze customer disputes.
- Monitor and review chargeback activity to identify trends and patterns.
- Provide updates to management on chargeback status and resolution
- Monitor and review chargeback activity to identify trends and patterns.
- Respond to customer inquiries regarding chargeback issues
- Decisive authority to accept/deny/represent refund requests from direct customer as per government and company's policies
Senior Sales Executive
INTELLECT SUPPORT SERVICES PVT. LIMITED (WWW.GOIBIBO.COM)
Gurugram
07.2014 - 01.2015
Check availability of hotel rooms to the vendor in different State. Designing itinerary, costing, booking hotels.
Handling customers for Domestic hotel packages, follow ups with customers and clients. Close the sale.
Handled inbound customer inquiries and provided exemplary customer service.
Escalated customer issues to supervisor when necessary.
Followed up with customers to ensure satisfaction and resolve any outstanding issues
Executive Sales Specialist
iEnergizer Private Limited
Noida
02.2011 - 02.2014
- FIT (Free individual Tour) as per the customer requirement Like, Kashmir, Himachal, Rajasthan, Uttrakhand, North East, South India.
- Check the availability to the vendor in different State.
- Design the package itinerary as per the customer requirement. Designing itinerary, costing, booking hotels.
- Handling customers for Domestic Holiday packages, follow ups with customers and clients.
- Good knowledge of destinations, agents & hotels.
- Client handling skills, itinerary making & costing, selling of packages.
- Optimized sales approaches based on account, competitor and general market trends.
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
Education
MBA - Marketing
06.2008 - 2010.07
BBA -
06.2005 - 2008.07
Skills
Analytical and Critical Thinking
undefinedAccomplishments
Resolved customer disputes with the correct resolution code and error-free on the first chargeback.
Maintained high-quality scores in chargeback resolution.
Supported new hires in their training and coaching in order to enhance their knowledge and skills.
Researched disputes by correct reason codes and locating necessary backup documentation, including electronic proofs, detailed sales
receipts, etc.
Identified patterns that may indicate credit card fraud, bank processing errors, and problems with internal systems.
Generated, maintained, and closed out financial goals.
Timeline
Chargeback/Dispute & Fraud Analyst - iEnergizer Private Limited
07.2015 - Current
Senior Sales Executive - INTELLECT SUPPORT SERVICES PVT. LIMITED (WWW.GOIBIBO.COM)
07.2014 - 01.2015
Executive Sales Specialist - iEnergizer Private Limited
02.2011 - 02.2014
Asia Pacific Institute Of Management - MBA, Marketing
06.2008 - 2010.07
Institute Of Business Management And Research - BBA,
06.2005 - 2008.07
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