Sudhanshu Sundaram
Sales & Marketing
Bangalore,KA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Assistant Manager
upGrad Education Private Limited
Bangalore , KA
2021.10 - Current
- Recruit and train to ensure that there is enough strength to handle sales projections 15 days in advance
- Provide training, help, and second voice to sales advisors to help them achieve their targets
- Develop rebuttals for evolving customer queries and train team members on same
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Develop sales target for each of team member and explain them same with deadlines
- Compiled financial data to comply with budget.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Team Leader
Vedantu Innovation Private Limited
Bangalore , KA
2021.01 - 2021.08
- Develop rebuttals for evolving customer queries and train team members on same
- Set goals and measure/audit performance of each team member
- Develop sales target for each of team member and explain same with deadlines
- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match organization's expectations
- Advise student/ parents for their learning needs through structured Counseling Sessions
- Led team of 8 members while providing exceptional customer service
- Fix appointments and conduct home demo sessions on daily basis including follow up sessions
- Understand Customer profile & problems to explain implication of ineffective learning methods
- Create need for Smart Learning and advise student-parent to buy Subscription as solution
- Handle Objections and Price Negotiation to generate Sales Revenue.
- Coordinated weekly meetings for internal and external groups
- Confirmed confidential budget reports remained up-to-date for manager
- Initiated timely response to emails, voicemails and written correspondence
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Assisted with new hire processing and existing training programs
Sales Manager
Zee Institute of creative arts, ZICA
Ranchi
2019.06 - 2020.12
- Achieve Budgeted Billing and Collection on Monthly basis
- Ensure achievement of budgeted profit
- Foster equal opportunity practices and encourage students’ association
- Conduct group or individual counseling sessions to assist students with problems or concerns
- Ensure adequacy of trained manpower always and to maintain smooth operation at center
- 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Optimum utilization of resources – lab machine, classroom and faculty
- Generate inquiries by conducting marketing/ promotional activities
- Counseling Students in respect to their performance.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Used vendor expertise to deliver educational content to sales team
- Resolved customer issues quickly to close deals and boost client satisfaction
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
Head Mobilizer
RSWM LIMITED
Patna , BR
2017.12 - 2019.05
- Oversees daily center operations and coordinates center activities through assigned staff; prioritizes and delegates work activities
- Ensure that all monitoring and evaluation requirements are fulfilled and that partners commit to developing reflective practice throughout program
- Supported candidates in placement and retention; maintained all Standard Forms as per SOP
- Participated in counseling of candidates and provided classroom training candidates
- Prepares and monitors budget for Center and research, executive or student education projects.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals
- Handled 100 calls per day to address customer inquiries and concerns
- Conducted research, gathered information from multiple sources and presented results
- Collaborated with team members to achieve target results
- Increased customer satisfaction by resolving issues
- Worked flexible hours across night, weekend and holiday shifts
- Used coordination and planning skills to achieve results according to schedule
- Improved operations through consistent hard work and dedication
- Developed team communications and information for meetings
- Participated in team-building activities to enhance working relationships
Field Trainer
Abhyudam A Rise of hope
2016.07 - 2017.11
- Supported database management including maintaining directories of external entities with links and contact information
- Worked closely with all concerned team for organizing event including gathering of volunteers and training
- Manage all CSR databases, including charitable giving, volunteer events, and solicitations
- Maintaining budget and determining key metrics for documentation and reports
- Assisted in creation and launch of internal communications regarding CSR activities and initiatives.
- Trained and mentored 20 new personnel hired to fulfill various roles
- Liaised between executives and entry-level workers, facilitating smooth communication
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
Front Office Executive
Vijayatez Clark Inn
2012.07 - 2014.06
- Managed customer`s phone calls, messages, e-mails, informing customers about hotel and its facilities; guided & monitored front desk staff to accomplish tasks in accordance with policies and procedures; reviewed comment cards, guest satisfaction results and other data to identify areas of improvement
- Increased customer satisfaction by resolving issues
- Participated in team-building activities to enhance working relationships
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked flexible hours across night, weekend and holiday shifts
- Maintained excellent attendance record, consistently arriving to work on time
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked with customers to understand needs and provide excellent service
- Exceeded goals through effective task prioritization and great work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Master of Arts - Social Work
PATNA UNIVERSITY
Patna City, BR 2014.01 - 2016.08
B.SC HHA -
RIHM
BHUBANESHWAR 2009.07 - 2013.07
Skills
Budgeting
Timeline
Assistant Manager
upGrad Education Private Limited
2021.10 - Current
Sales Team Leader
Vedantu Innovation Private Limited
2021.01 - 2021.08
Sales Manager
Zee Institute of creative arts, ZICA
2019.06 - 2020.12
Head Mobilizer
RSWM LIMITED
2017.12 - 2019.05
Field Trainer
Abhyudam A Rise of hope
2016.07 - 2017.11
Master of Arts - Social Work
PATNA UNIVERSITY
2014.01 - 2016.08
Front Office Executive
Vijayatez Clark Inn
2012.07 - 2014.06
B.SC HHA -
RIHM
2009.07 - 2013.07
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