Sudhanshu Tiwari
Product Analyst
New Delhi
Summary
I am pursuing MBA in Business Analyst, I have already completed the Graduation and Post-graduation. Right now I am working as Product Analyst in Codeverse Technologies which is Bangalore based Company , They are Having there two Software product which is CRM and ERP.
My work is to do the client visit and give the demo after that client wanted to implement the Product so i will visit with my Colleague for the implementation , training as well as the Requirements Fulfillment to their site.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Product Analyst
Codeverse Technologies
Banglore
09.2023 - Current
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Evaluated C-Edge ERP application products and recommended revisions to improve functionality.
- Give Sales Demo as well for the CRM as well as for the ERP.
- Give Training to the users how they will be going to use CRM and ERP for there organization.
Project Implementation / Support Executive
Ginesys(EaseMyGST!)
Gurugram
02.2022 - 08.2023
- Handling Attrition Control of the Existing clients
- Handling Projects by taking the updates from the Support Executives
- Taking care of the Tickets resolution, SLA Breach, Response Overdue
- Taking Feedback from the Clients regarding the software use
- Apps Enhancement procedure
- Sending Bulk Mail Using Mail Chimp, create the essential design by using Canva
- Handling 200+ Client across the west and South zone
- Account Managership of the Existing Clients
- Customer Service Management
- Making the Quotation for the New and Present clients
- Working on the Cross-sell, Upsell and reference Lead
- Taking care of the Renewal for the west and South Zone
- Fulfilling the Requirement Which is raised by the client
- Taking care of the Projects which is assigned by the Sales Team
- Implement the Projects on Client's system and give them Technical support while the Implementation process
- API testing using the Postman Collection
- Taking care of the Integration process with other ERP's Like Microsoft Navision, SAP, Intellect
- Error Rectification in the API testing and during the Integration process
- Give Technical support to the client while they face any error or issue at the time of Implementation.
Business Development Associate
Ucliq
12.2020 - 11.2021
- Regular followups to the Hotels, Restaurants, Cafes for taking the order
- Providing them the top quality delivery by taking care of the track orders
- Check whether the product is up to the mark, Product analysis, Quality check
- Making the excel sheets of Restaurants across the whole Delhi zone and zone which is near to Delhi.
Education
BCA - Computer Application
BVIMR, BHARATI VIDHYAPEETH INSTITUTE
Paschim Vihar 07.2017 - 12.2020
MCA - Computer Application
VIPS, GGSIPU
Pitampura 03.2021 - 11.2022
MBA - Business Analyst
AMITY UNIVERSITY, AMITY UNIVERSITY
Noida 10.2023 - Current
Skills
Strong Verbal and Written CommunicationAdaptabilitySoft SpokenMaintain RelationshipCreativeGoal Oriented
Technical Documentation
API TESTING(POSTMAN COLLECTION)
CANVA
Certification
Python (Beginner)
Interests
Gym
Powerlifting
Swimming
Travelling
Timeline
MBA - Business Analyst
AMITY UNIVERSITY, AMITY UNIVERSITY
10.2023 - Current
Product Analyst
Codeverse Technologies
09.2023 - Current
Project Implementation / Support Executive
Ginesys(EaseMyGST!)
02.2022 - 08.2023
MCA - Computer Application
VIPS, GGSIPU
03.2021 - 11.2022
Business Development Associate
Ucliq
12.2020 - 11.2021
BCA - Computer Application
BVIMR, BHARATI VIDHYAPEETH INSTITUTE
07.2017 - 12.2020