Sudhansu Dash
Manager-key account management
Bengaluru,KA
Summary
Dynamic and results-driven professional with over 9 years of experience in key account management, B2B sales, client relationship management, and revenue growth across diverse industries. Recently certified in Foundations of Project Management, Generative AI, and Microsoft 365 Copilot, offering advanced project management capabilities and AI-driven insights. Proven ability to leverage modern workplace automation to drive innovation and enhance revenue growth while fostering long-term client relationships. Committed to delivering exceptional results through strategic planning and a client-centric approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager- Key Account Management
Onsurity
06.2022 - 10.2024
- Developed a deep understanding of key customer needs and strategic priorities across SME and mid-market accounts, enabling tailored health-tech solutions and consistently high satisfaction.
- Acted as the primary liaison between client CXOs/HR leaders and internal teams (claims, ops, product, sales), ensuring smooth collaboration, clear communication, and timely resolution of complex issues.
- Owned end-to-end relationships for a portfolio of 70+ key accounts contributing ₹10 Cr+ in ARR, proactively anticipating client needs and coordinating resources to meet renewal, rollout, and service deadlines.
- Drove business growth by nurturing existing relationships and identifying new opportunities, helping expand Onsurity’s footprint through referrals, multi-location rollouts, and strategic expansions.
- Partnered with sales and leadership teams to design and execute upsell and cross-sell motions (higher coverage, add-ons, wellness offerings), improving portfolio revenue and account-level profitability.
- Prepared and delivered structured QBRs, utilization reviews, and account health reports for internal and external stakeholders, turning key account metrics into clear, actionable decisions.
- Provided full-lifecycle support from onboarding through to revenue realization, guiding client SPOCs on portals, claims processes, and new feature releases to ensure a smooth and positive customer journey.
- Resolved escalations and service issues promptly and empathetically, collaborating with cross-functional teams to address root causes and maintain strong client satisfaction and retention.
Assistant Manager
LBB (LITTLE BLACK BOOK)
12.2019 - 03.2021
- Secured advertising partnerships generating ($200K) by onboarding (20) brands to LBB.
- Secured ($1mn) in new contracts by exercising discretion in client selection to meet tailored needs.
- Gathered market intelligence and executed ad campaigns.
- Worked with Marketing and Tech team to create innovative campaigns.
- A platform connecting consumers with local businesses.
Business Development Manager
ZAGGLE PREPAID OCEAN SERVICES PVT. LTD
06.2019 - 11.2019
- Identified and pursued valuable business opportunities.
- Increased operational efficiency by (15%) through implementing knowledge-based process improvements.
- Achieved dramatic growth by identifying key products and services.
- A leading provider of digital payment solutions.
Business Development Manager
COPARTTIRE
01.2018 - 06.2019
- Handled institutional sales (B2B) of all brands.
- Achieved primary and secondary sales target.
- Monitored customer buying trends and adjusted strategies to achieve sales goals.
- A company specializing in corporate apparel.
Sales Officer
NESTLÉ INDIA LTD
02.2016 - 01.2018
- Handled a list of assigned companies to deliver targeted business growth.
- Designed and presented solutions to prospects.
- Connected with prospects through trade shows, cold calling, and local-area networking.
- A multinational food and beverage company.
Education
MBA - Marketing
Institute Of Management And Information Science
Bhubaneswar05.2016
Bachelor of Science - Civil Engineering
Raajdhani Engineering College
Bhubaneswar05.2013
Skills
- Experience with Salesforce
- Client engagement strategies
- AI application development
- Project coordination
- Zoho software expertise
- Power BI expertise
- Excel data analysis
- Experience with Microsoft 365 Copilot
- Customer service
- Team leadership
- Strategic planning
- Cross-functional teamwork
Accomplishments
- Exceeded Goals Consistently - Increased departmental goals by 120% in one year through strategic plans.
- Product Launch Success - Successfully launched 2 products leading to 50% revenue growth.
- Operational Excellence Achieved - Organized and managed 50 assignments, driving efficiency.
- Partnership Development Leader - Achieved 200% growth in client partnership within 6 months.
Certification
- Foundation in Project Management - Course completed on August 2025
- Generative AI Foundations - Course completed on July 2025
- Project Initiation: Starting a Successful Project - Course completed on September, 2025
- Everything as a Service (XaaS) is the Future of Business - Course completed on Mar 07, 2021
STRENGTHS
- Strategic Planning - Expert in developing strategic business plans.
- Client Retention - Proven success in increasing client retention rates.
- Product Launches - Skilled at launching new products.
- Partnership Cultivation - Successful cultivation of partnerships with stakeholders.
- Project Management - Proven ability to increase departmental goals by implementing new project plan.
- Data-Driven Insights - Utilizes data-driven insights for business development.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Upper intermediate (B2)
Timeline
Manager- Key Account Management
Onsurity
06.2022 - 10.2024
Assistant Manager
LBB (LITTLE BLACK BOOK)
12.2019 - 03.2021
Business Development Manager
ZAGGLE PREPAID OCEAN SERVICES PVT. LTD
06.2019 - 11.2019
Business Development Manager
COPARTTIRE
01.2018 - 06.2019
Sales Officer
NESTLÉ INDIA LTD
02.2016 - 01.2018
MBA - Marketing
Institute Of Management And Information Science
Bachelor of Science - Civil Engineering
Raajdhani Engineering College