Sudhansu Mandal

• Plan, develop and oversee the overall Restaurant/Retail/QSR/MT/GT business strategy
• Account Management, Sale, Category Management, Budget Ownership, and sale processes.
• Lead a team of Key Account Managers and Area Managers to deploy Strategy into sustainable and sharp, cohesive actions.
• Develop and execute monthly/quarterly and yearly customer plans.
• Product Management (Forecast, Availability, Listing, Merchandising, Pricing).
• Development and retention of the distribution network timely and professionally.
• Update yearly contract with business terms favorable for the company.
• Manage the Regional Sale Manager team by outlining clear objectives & ensuring a transparent, standardized incentive structure.
• Set objectives and targets for the sales team and the distribution network.
• Management of the sales administration (credit, delivery coordination, cash, commissions)
• Implement innovative strategies to improve productivity and sales in the organization.
• Controls profit & loss, by following cash control/security procedures.
• Maintaining inventory, managing employees, reviewing financial reports, and taking appropriate actions.
• Provide consistent leadership and dedication to manage and lead the employees during business hours.
• Conduct performance reviews with team members and consistently hold them accountable through performance management.
• Conduct and hold business review meetings to communicate company and area initiatives.
• Cultivates a culture of providing the highest level of hospitality between the customers and employees.
• Establishes Restaurant/Retail/Dark Store/QSR/MT/GT business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Maintains operations by implementing policies and standard operating procedures; implementing production, productivity, quality, and customer service standards; determining and implementing system improvements.
• Attracts customers by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Accomplishes Restaurant/Retail/Dark Store/QSR/MT/GT objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining management employees.
• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains professional and technical knowledge by tracking emerging trends in the industry.
• Manage administrative, logistical, human resources, and accounting services to support company operations.
• Maintain project timelines to ensure tasks are accomplished effectively
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
• Builds company image by collaborating with customers, government, community organizations, and employees; and enforcing ethical business practices.
• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies, and practices; and coordinating actions with corporate staff.
• Monitor and review consumption, forecast requirements and inventory Health.
• Procurement & Inventory Management (Brought down the cost by 10%)
• Identifying the skills or expertise lacking in organization and hiring new employees, Training and evaluate employee performance. (Hired team from institute and trained)
• Onboarding of new vendors and Restaurant/QSR/Dark Kitchen/Retail/MT/GT suppliers.
• Assisted Stock/Purchase Manager in conducting audits of key suppliers and monitored supplier performance.
• Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources.
• Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.
• Ensures complete and timely execution of corporate & local marketing programs.

• Developed and implemented effective sales strategies for 18 stores with turnover of 110 Crore annually Online and Offline Retail.
• Controlling Known and Unknown stock/product loss to ensure losses below below 1% including Shrinkage and Dump for all retail outlets.
• Handled Cluster managers and guidance them for performing their role efficiently in day-to-day operation.
• Monitor and analyze performance metrics and suggest improvements to management.
• Training and Development of Front end and Backend employees for their career and growth.
• Provided direction and involvement in taking strategic decision for category and sale growth.
• Tracking inventory and forecasting to ensure minimized cash block.
• Recruiting and hiring employees for company growth and expansion.
• Defining Strategic planning for low trading retails store to make profitable business.
• Prepare monthly, quarterly and annual sale forecasts for 18 stores also Plotting budget and expenses for retail store to ensure profitability.
• Responsibility of P&L for retail stores.
• Analyzing various data to improved efficiency and taking corrective action for company growth.
• Defining SOP for Retail Front end and Backend for smooth operation and increase staff productivity.
• Knowledge of CRM software and Microsoft offices suits.

Has worked in startup company with challenging environment as taking care entire operation and sales team/Procurement in Bangalore/ Mumbai/ Chennai/ Hyderabad all india Kitchens.

Procurement & Inventory Management

• Effectively brought down food COGS from 44%(Aug-19) to 36.69% (Nov-20).
• Implementing new process and procedure to align with company's Objective.
• Tracking and preparing required business reports for company's Director and CEO.

Kitchen/QSR Operations & P&L

• Preparing Budget for 1.30 crore monthly sales for10 kitchen/Store (Main & Satellite) and delivered 70% Gross Margin.
• Streamlining inter and intra transfers and stock and optimizing to reduce logistic dependency and cost incurred.

Business Analytics and Merchandising

• Analyzing and reviewing around 350 products and verticals and working on profitability to achieve targeted Margin.
• Analyzed recipe cost of food being prepared in all kitchen to ensure increase profit margin and reduce cost.

Online Aggregator Platform

• Coordinated and maintain healthy relationship with many online aggregator like Amazon, Swiggy, Zomato,Dunzo etc for seamless operations and streamlined demand and supply.
• To work with aggregator & POS software partners to ensure no lags or lapse of information.

Expansion & Setup New Geo

• Identified new location like Mumbai, Hyderabad and opened 6 kitchen successfully in these Cities.
• Plan for breakeven and set process to meet target and achieve set goals.

Has worked in the company in different level of internal and external parameter to run the company successfully and achieve the desired sale target.

• Identified and reported key performance indicators to define successful category management.
• Approx 3500 Skus managed in company level and delivered overall 35% of target margin.
• Implemented policies to reduce cost and eliminate damages by RTV Policy.
• Monitored market to capitalize on latest trends
• Assisted Store Manager in conducting audits of key suppliers and monitored supplier performance
• Partnered with buyers to develop category-appropriate order frequency for spend under management

Responsible for managing day-to-day operation of store, as well as setting customer service standard and launching initiative to hit sale targets set by company.

• Increased store performance by tracking and analyzing report on regular daily, weekly and monthly basis, shown growth 15-20% year on year.
• Established 100% product availability throughout day and replenish stock by tracking SAP Report.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
• Evaluated inspection reports and service tickets and prepared repair invoices
• Followed up and tracking of all require report which should reach to HO on timely basis.

Worked in Reliance Hyper Mart format in different category like food and non-food.

• Handled Food Fmcg, lifestyle, auto, furniture and luggage, furnishing & décor and house ware section in hyper format. During this period store had contributed highest sale in pan India level and also was model store.
• Maintain shrinkage 0.25% as per company standard.
• Coordinated with Distribution Centre (DC) and various vendors, promoters and Inventory management. Achieved 100% POG implement store.
• Maximize sales and profitability of assigned area through execution of company programs. Achieved 1Cr sale in single day during 26th Jan.

Managed 2907 Sq/ft store level operations, including staff hiring, training, evaluation and work schedules.

• Received Award as Best Store Manager.
• Continuously for 3 quarter store marked as Green Store/Performing Store.