Office 365
SUDHARSAN BALAJI S
Knowledge Analyst
Chennai,TN
Summary
Skilled Knowledge Analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of technical documentation and Service Level Maintenance with ability to adapt organization's work nature quickly.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Knowledge Analyst
HCL Technologies Ltd.
Chennai, Tamil Nadu
01.2019 - Current
- Track and communicate deadlines to ensure projects were completed on time.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Project Engineer
Universal Builders
Chennai, Tamil Nadu
09.2017 - 12.2018
- Evaluated change order requests in response to out-of-scope work activities and developing field conditions.
- Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
- Maintained records of cost and quantity information for each project and engineering discipline.
Education
Bachelor of Engineering - Civil Engineering
Indira Institute Of Engineering And Technology
Thiruvallur 07.2013 - 05.2017
Skills
Application support
Staff education and training
Technical documents comprehension
Written Communication
Project Management
Excellent work ethic
Software
BMC Smart IT/IT Connect
Citrix XenApp
Accomplishments
- I have undergone implant training in Chennai Metropolitan Development Authority CMDA inEgmore Chennai and received a certificate from the concern.
- I have undergone implant training in HCL in Velacherry Chennai and received a certificate fromthe concern.
- I have undergone implant training in MACC DEVELOPERS in Valasaravakkam Chennai andreceived a certificate from the concern.
- INDUSTRIAL VISIT∑ Undergone Industrial Visit in L&T Pvt.
- Lmt., Chennai.
- Undergone Industrial Visit in Railway Girder production Unit, Arakonam.
- Undergone Industrial Visit in Sewage treatment plant, Kozhundhalur.
Additional Information
- DATE OF BIRTH. : 14-10-1995
- BLOOD GROUP : O(+Ve)
- FATHER'S NAME : S. SRINIVASAN
- MOTHER'S NAME. : V. RAJESWARI
Timeline
Knowledge Analyst
HCL Technologies Ltd.
01.2019 - Current
Project Engineer
Universal Builders
09.2017 - 12.2018
Bachelor of Engineering - Civil Engineering
Indira Institute Of Engineering And Technology
07.2013 - 05.2017