Quality Analyst
Simpl Pay
07.2023 - Current
Sudharshan K
Quality Analyst
Bengaluru,KA
Timeline
Sales Advisor
KTM Bikes
01.2021 - 02.2022
Customer support - Senior Executive
Zomato
07.2020 - 04.2021
Senior Executive Assistant
Quikr.com
08.2016 - 04.2020
BBA - Marketing
East Point College of Higer Education
04.2013 - 07.2016
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridWork History
Quality Analyst
Simpl Pay
07.2023 - Current
- Conducted thorough quality assessments to ensure compliance with industry standards.
- Developed and implemented testing procedures to enhance product reliability.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Analyzed test results to drive continuous improvement initiatives across processes.
- I am currently engaged in the provision of email support, chat supports and calling, diligently assisting
support team throughout the entire process, and effectively managing multiple
communication channels
Sales Advisor
KTM Bikes
01.2021 - 02.2022
Customer support - Senior Executive
Zomato
07.2020 - 04.2021
Senior Executive Assistant
Quikr.com
08.2016 - 04.2020
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Streamlined communication between departments to enhance collaboration and project efficiency.
- Developed comprehensive meeting agendas, capturing key action items and follow-ups for stakeholders.
- Managed confidential documents with discretion, maintaining compliance with organizational policies.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Education
BBA - Marketing
East Point College of Higer Education
Bangaluru 04.2013 - 07.2016
Skills
Audit processes
Quality improvement
Quality processes
Quality Auditing (Email / Chat / Voice)
QA Scorecard & Calibration
Root Cause Analysis & Process Improvement
Escalation Handling & Resolution Management
CSAT / FCR / QA Metrics Analysis
Agent Coaching & Feedback Delivery
Cross-Functional Collaboration
Data Reporting & Insights (Excel / Google Sheets)
Ticketing Tools: Zendesk, Freshdesk, Salesforce
Strong Communication & Analytical Thinking
Summary
Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.